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Advanced Communication Skills

This advanced communication skills programme is a stretching and interactive learning experience that focuses on your individual style of communicating. You will be given a series of practical exercises from which you get personal feedback. 

New skills are practiced through a variety of a learning activities and challenging scenarios and you will leave with a personal development plan to maximise your opportunities to apply the techniques learned.

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Learning Objectives

On completion of this course you will be able to:

  • Convey ideas and information clearly and effectively
  • Demonstrate appropriate confidence and assertiveness
  • Adapt your communication style to develop positive relationships with a diversity of people
  • Understand and demonstrate the 8 styles of influence

Pre-Requisites

This course is suitable for Middle or Senior Managers who already have good communication skills, and want to take their skills to a more advanced level.

Course Content

Build Self-Confidence and self-Esteem

  • Reflecting on your personal impact and its effect on others
  • Understanding the significance of inter-personal skills
  • Projecting positivity to your team
  • Personal development

Essential Elements of Effective Communication

  • Improve first and lasting impressions with a positive self-image
  • Using effective non-verbal signals
  • Using positive verbal skills
  • Projecting confidence
  • Powerful communication skills
  • Effective questioning
  • Building rapport
  • Networking skills

Behaviour

  • Behaviour - getting it in perspective
  • The four behavioural options
  • Recognising our dominant behaviour traits
  • React emotionally or respond objectively?

The True Nature of Assertiveness

  • Defining terms – what precisely is assertiveness?
  • Breaking the myths and misconceptions

When Assertiveness is Appropriate

  • Giving effective feedback
  • Delivering bad news
  • Motivating and delegating
  • Offering Leadership
  • Generating two way discussions
  • 1-2-1 meetings
  • Team meetings
  • Getting to the root cause of issues

Being Responsive

  • Active listening as an assertiveness tool
  • Gaining empathy and understanding
  • Identifying and adapting to the four key communication styles

 

Influencing Skills

  • Eight influencing styles
  • Push and pull techniques
  • Using incentives and pressures
  • Negotiation tactics

Action planning

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