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Oracle R12 Order Management

The course is designed for End Users of Order Management who might include staff working in a customer services department, or those involved in fulfilling the orders such as those in a warehouse or logistics team.

Learning Objectives

By the end of this Oracle R12 Order Management course, delegates will know how to manage customer accounts and to enter and manage orders.

They will also learn how to update orders, perform mass changes on orders, create holds, cancel and close orders. They will practice interfacing order lines to Oracle Accounts Receivable in order to generate sales invoices.


The ability to navigate competently in Oracle Applications would be advantageous. Knowledge of the order management process in the delegates' own organisation.

Course Content

This Oracle R12 Order Management course is designed to give delegates the knowledge to use Oracle R12 Order Management to manage the order fulfilment process, from order entry, through to shipping confirmation and generation of sales invoices through the AutoInvoice process.

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