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Oracle Order Management

This course is designed for End Users of Order Management who might include staff working in a customer services department or those involved in fulfilling the orders such as those in a warehouse or logistics team.

Learning Objectives

By the end of the Oracle Order Management course, delegates will know how to manage customer accounts and to enter and manage orders. They will also learn how to update orders, perform mass changes on orders, create holds, cancel and close orders.

They will practice interfacing order lines to Oracle Accounts Receivable in order to generate sales invoices.


The ability to navigate competently in Oracle 11i Applications would be advantageous. Knowledge of the order management process in the delegate's own organisation is required.

Course Content

This course is designed to give delegates the knowledge to use 11i Order Management to manage the order fulfilment process from order entry, through to shipping confirmation and generation of sales invoices through the AutoInvoice process.

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