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M10982 Supporting and Troubleshooting Windows 10

Course Details

NameM10982 Supporting and Troubleshooting Windows 10
Description
URL
Location:
Virtual Classroom
Start Date:
Working Days:
Price:
£1049.00 +vat
Availability:
Exam:
Residential:
Course ID:
456470

Overview

Special Notices

Please note: for Attend from Anywhere customers an additional screen is required. The additional screen must have a minimum screen size of 19 inch and minimum resolution of 1280x1024, with the vertical resolution (1024) being the most critical.

This course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.

Target Audience

The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs focus on a broad range of technical issues for Windows operating systems (OSs), devices, cloud services, applications, networking, and hardware support. In the overarching scenario, if an Enterprise offers the service, the EDST is asked to support it.

The key responsibilities include resolving technical issues pertaining to Windows 10 installation and migration, activation, performance, profiles, settings; and device synchronization. Some other key responsibilities include local and remote network access; access to applications, access to data and printers; authentication, Endpoint security and policy; OS and data recovery.

The secondary audience for this course are IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources. Students who seek certification in the 70-697, Windows 10 Configuring exam will also benefit from this course.

Learning Objectives

After completing this course, students will be able to:

  • Describe the processes involved in planning and using a troubleshooting methodology for Windows 10.
  • Troubleshoot startup issues and operating system services on a Windows 10 PC.
  • Resolve issues related to hardware devices and device drivers.
  • Troubleshoot Windows 10 PCs remotely.
  • Troubleshoot issues related to network connectivity.
  • Troubleshoot client configuration failures and GPO application issues.
  • Troubleshoot issues related to user settings.
  • Troubleshoot remote connectivity issues.
  • Resolve issues related to accessing resources from computers that are domain-joined.
  • Resolve issues related to accessing resources from computers that are not domain-joined.
  • Troubleshoot issues related to application installation and operation.
  • Recover a PC running Windows 10.

Pre-Requisites

It is important that delegates have a good working knowledge of Windows 10, its interface and its features before attending this course. This may be obtained by attending one of the following courses: Implementing and Managing Windows 10 (M20697-1) 

Additional required pre-requisites:

  • Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
  • Microsoft Active Directory Domain Services (AD DS) principles.
  • Understanding of the Public Key Infrastructure (PKI) components.
  • Windows Server 2012 R2 fundamentals.

Course Content

Module 1: Implementing a Troubleshooting Methodology

This module explains how to describe the processes involved in establishing and using a troubleshooting methodology. Module also covers various Windows 10 fundamentals, high level architecture and often used troubleshooting tools.

Lesson

  • Overview of Windows 10
  • Introduction to the EDST Job Role
  • Overview of the Troubleshooting Steps
  • Troubleshooting Tools

Lab : Implementing a Troubleshooting Methodology

  • Implementing a Troubleshooting Methodology

Lab : Using Troubleshooting Tools for Windows 10

  • Using Troubleshooting Tools

Module 2: Troubleshooting Startup Issues

This module explains how to enable students to troubleshoot startup issues and OS services on a computer with Windows 10 installed. This module introduces potential problems that can cause startup issues in Windows 10. It also provides an overview of the Windows startup process, including the Windows Recovery Environment (Windows RE) and Boot Configuration Data (BCD).

Lesson

  • Overview of the Windows 10 Startup Recovery Environment
  • Troubleshooting Startup Settings
  • Troubleshooting Operating System Services Issues
  • Recovering BitLocker-Protected Drives

Lab : Troubleshooting Startup Issues

  • Resolving a Startup Problem (1)
  • Resolving a Startup Problem (2)
  • Resolving a Startup Problem (3)

Lab : Recovering BitLocker-Encrypted Drives

  • Recovering a BitLocker-Encrypted Drive
  • Creating a New BitLocker Password

Module 3: Troubleshooting Hardware and Device Drivers

This module explains how to enable students to resolve issues related to device drivers and hardware devices.

Lesson

  • Troubleshooting Device Driver Failures
  • Overview of Hardware Troubleshooting
  • Troubleshooting Physical Failures
  • Monitoring Reliability
  • Configuring the Registry

Lab : Troubleshooting Device Driver Issues

  • Resolving Hardware Issues
  • Configuring Group Policy Settings to Control Device Installation
  • Adding a Missing Device Driver to a Driver Store
  • Reverting a Problematic Device Driver

Lab : Troubleshooting Hardware Issues

  • Diagnosing Memory
  • SynTroubleshooting and Repairing Failed Disk Redundancychronizing Settings between Devices
  • Accessing Data on a Foreign Volume

Module 4: Troubleshooting Remote Computers

This module covers how to troubleshoot a remote Windows 10 computer by using Remote Desktop (RD), Windows Remote Assistance and Windows PowerShell remoting.

Lesson

  • Using Remote Desktop
  • Using Remote Assistance
  • Remoting with Windows PowerShell

Lab : Troubleshooting Remote Computer by using Remote Desktop and Remote Assistance

  • Using Remote Desktop
  • Using Remote Assistance

Lab : Troubleshooting Remote Computer by using Windows PowerShell

  • Using Windows PowerShell Remoting

Module 5: Resolving Network Connectivity Issues

This module explains how to identify network settings and troubleshoot issues related to network connectivity in wired and wireless networks, IPv4 and IPv6 connectivity, and name resolution.

Lesson

  • Determining Network Settings
  • Troubleshooting Network Connectivity Issues
  • Troubleshooting Name Resolution

Lab : Resolving Network Connectivity Issues

  • Resolving a Network Problem (1)
  • Resolving a Network Problem (2)
  • Troubleshooting a Wireless Network

Lab : Resolving Name Resolution Issues

  • Resolving a Network Problem (1)
  • Resolving a Network Problem (2)
  • Resolving a Network Problem (3)

Module 6: Troubleshooting Group Policy

This module provides an overview of the Group Policy application and describes how to resolve issues in client configuration GPO application.

Lesson

  • Overview of Group Policy Application
  • Resolving Client Configuration Failures and GPO Application Issues

Lab : Troubleshooting Group Policy Application Issues

  • Resolving Group Policy Application (1)
  • Resolving Group Policy Application (2)

Lab : Resolving Group Policy Issues

  • Resolving Group Policy Application (1)
  • Resolving Group Policy Application (2)

Lab : Installing and Sharing a Printer

  • Installing and Sharing a Printer

Module 7: Troubleshooting User Settings

This module explains the cause of sign in problems in order to detect the issues and how to troubleshoot them.

  • Lesson
  • Troubleshooting Sign In Issues
  • Troubleshooting the Application of User Settings

Lab : Troubleshooting Sign in Problems

  • Resolving Sign in Problem (1)
  • Resolving Sign in Problem (2)
  • Resolving Sign in Problem (3)

Lab : Troubleshooting the Application of User Settings

  • Resolving Folder Redirection Problem
  • Resolving Roaming User Profile Problem

Module 8: Troubleshooting Remote Connectivity

This module explains how to troubleshoot remote connectivity issues when a virtual private network (VPN) or DirectAccess is used.

Lesson

  • Troubleshooting VPN Connectivity Issues
  • Troubleshooting DirectAccess

Lab : Troubleshooting VPN Connectivity

  • Troubleshooting VPN Connectivity (1)
  • Troubleshooting VPN Connectivity (2)

Lab : Configuring and Troubleshooting DirectAccess

  • Configuring and Verifying DirectAccess Client-Side Settings
  • Troubleshooting DirectAccess

Module 9: Troubleshooting Resource Access Within a Domain

This module explains how to resolve problems of resource access from computers that are domain members. It explains how to troubleshoot file permission issues, encrypting file system (EFS) and printer access issues.

Lesson

  • Troubleshooting File Permissions Issues
  • Recovering Files Encrypted by EFS
  • Troubleshooting Printer Access Issues

Lab : Troubleshooting File Access Issues

  • Resolving a File Access Issue (1)
  • Resolving a File Access Issue (2)

Lab : Troubleshooting Access to Encrypted Files

  • Recovering Encrypted File

Lab : Troubleshooting Printer Access Issues

  • Resolving a Printer Access Issue (1)
  • Resolving a Printer Access Issue (2)

Module 10: Troubleshooting Resource Access for Non Domain Member Clients

This module explains how to enable students to resolve problems of resource access from computers that are not domain-joined.

Lesson

  • Configuring and Troubleshooting Device Registration
  • Configuring and Troubleshooting Work Folders
  • Configuring and Troubleshooting OneDrive Access

Lab : Troubleshooting Resource Access for Clients that are not Domain Members

  • Troubleshooting Device Registration
  • Troubleshooting Work Folders
  • Troubleshooting OneDrive for Business

Module 11: Troubleshooting Applications

This module explains how to troubleshoot application installation issues and problems in the desktop and Windows Store apps.

Lesson

  • Troubleshooting Desktop App Installation Issues
  • Troubleshooting Desktop Apps
  • Managing Windows Store Apps
  • Troubleshooting Access to Company Web Applications

Lab : Troubleshooting Desktop Apps

  • Troubleshooting AppLocker Policy Application
  • Troubleshooting Application Compatibility issue

Lab : Troubleshooting Access to Company Web Applications

  • Troubleshooting Internet Explorer Issue
  • Troubleshooting Microsoft Edge Issue

Module 12: Maintaining Windows 10

This module explains how to troubleshoot activation issues and performance issues in Windows 10. It also explains how to apply and troubleshoot Windows updates.

Lesson

  • Managing and Troubleshooting Windows Activation
  • Monitoring and Troubleshooting Performance
  • Applying Applications and Windows Updates

Lab : Monitoring and Troubleshooting Performance

  • Troubleshooting a Performance Problem (1)
  • Troubleshooting a Performance Problem (2)
  • Troubleshooting a Performance Problem (3)

Module 13: Recovering Data and Operating System

This module explains how to use file recovery and troubleshoot deleted files. It also covers how to recover a Windows 10 computer.

Lesson

  • File Recovery in Windows 10
  • Recovering an OS

Lab : Recovering Data

  • Recovering Data from Azure Backup
  • Recovering Deleted File by Using File History

Lab : Provisioning Computer to Comply with Company Standards

  • Provision Computer to Comply with Company Standards

Attend From Anywhere

Description:

How Attend from Anywhere works

Our ‘Attend from Anywhere’ courses allow you to access award-winning classroom training without leaving your home or office. We use WebEx web and video conferencing platform by Cisco. Before you book you should check to ensure you meet the WebEx system requirements and run a test meeting to ensure the software is compatible with your firewall settings (if it doesn’t work you should adjust your settings or contact your IT department about permitting the website).

WebEx system requirements >

Run a WebEx test meeting >

  • Up to three weeks before the start of the course we will send you Joining Instructions by email.
  • You should enter ‘My Virtual Account’ to update your address for courseware and book a pre-test with a member of the Virtual Learning Team, who will check everything works.
  • 15 minutes before the course begins you should launch the software, connect your audio and familiarise yourself with the interface and how the virtual interactions work.
  • The course will be split into multiple sessions, with short breaks in between so you can stay focused and refreshed.
  • Throughout the course the learning professional will use an electronic whiteboard, which will transmit all the notes directly to your screen.
  • You can ask the learning professional a question at any time, either by simply speaking aloud through your microphone or by clicking the virtual ‘raise-a-hand’ button on the interface.
  • Towards the end of the course there will be plenty of time for detailed Q&As with the learning professional, just as if you were physically in the classroom.
  • Following the course you will be asked to complete a course evaluation form, which will allow you to give detailed feedback on your experience and help us to make future improvements.
  • For four weeks after the course has finished you will have on-demand access to helpful videos on the subject matter, and we may send you useful emails reminding you of the ‘Key Learning Points’.

Benefits of Attend from Anywhere

Access to experts

Receive full support from our subject-matter experts for the duration of your course.

Convenient

Access your training from home, the office, or anywhere with internet access.

Cost-effective

Save money on training and expenses like transport, hotels, meals and childcare.

Quality

Our technology makes our online courses the same high quality as our classroom training.

Time-efficient

Reduce time out of the office and time spent travelling to and from training centres.

FAQ

What equipment do I need for an Attend from Anywhere course?

You will need an internet-connected computer and a USB headset with an in-built mic to interact with the trainer. Two monitors are recommended; one to stream the video from the classroom and the other to display the interactive interface.

How reliable are Attend from Anywhere courses?

We use leading Cisco technology and our classrooms are specifically optimised to improve sound quality for remote attendees. We also offer a pre-test so you can test everything is working before the course starts.

How are remote attendees made to fell included?

Our trainers are specially trained on how to interact with remote attendees and our technology allows them to take over remote PCs. Our remote labs ensure all participants can take part in hands-on class exercises wherever they are.

What makes Attend from Anywhere courses cost effective?

Our technology makes our Attend from Anywhere courses the same high-quality experience as our classroom training, so we do not price them differently. However, organisations and individuals do make significant financial savings by booking this type of course when associated costs (such as travel, expenses, hotels, food and childcare) are factored in.

How can I take the exam remotely?

You may be able to take your exam via one of our accredited remote live proctors. Where this is not possible you may be issued with an exam voucher or required to attend a classroom in order to take the exam. Please contact us for specific details in relation to your course.

If you are able to take your exam remotely you need to book it before the course begins  and switch on a webcam to enable invigilation and show photo ID (please note that exam slots are subject to availability with the live proctors and may not be available during the week of the exam. Exam slots are booked on a first come first served basis).

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