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Microsoft Dynamics CRM & Dynamics 365 Administration

Special Notices

Please note: for Attend from Anywhere customers an additional screen is required. The additional screen must have a minimum screen size of 19 inch and minimum resolution of 1280x1024, with the vertical resolution (1024) being the most critical.

This course discusses the tasks required to support and administer their CRM Deployment. These tasks include one-off initial setup tasks as well as on-going maintenance tasks. This course is intended for novice & experienced system administrators, implementation consultants, system integrators, technical or support professionals who need to understand the technical aspects & administrative functionality of CRM.

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Learning Objectives

The delegates will learn how to configure the Security Model for Microsoft Dynamics CRM, setup and maintain an Audit envionment. Delegates will also learn how to synchronise an email system with CRM and configure syste, settings. The course additionally covers how to maintain the CRM deployment through the use of the Deployment Manager. Finally the course covers topics of maintaining and troubleshooting a CRM Deployment.

Pre-Requisites

Previous User level experience of Microsoft Dynamics CRM

Course Content

  • Module 1: Administering Overview
  • Module 2: Security: Business Units & Security Roles
  • Module 3: Security: User Management & Teams
  • Module 4: Auditing
  • Module 5: Email Management
  • Module 6: Configuring System Settings
  • Module 7: Maintaining and Troubleshooting Dynamics CRM
  • Module 8: Deployment Manager

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