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Installing and Deploying Microsoft Dynamics CRM

This two-day training course provides individuals with the skills to install and deploy Microsoft Dynamics CRM. This course focuses on how to create a successful deployment of all the primary Microsoft Dynamics CRM components: The Microsoft Dynamics CRM Server, The email router and Server Side Synchronisation, Microsoft Dynamics CRM for Office Outlook. The course also covers the topics of upgrading from earlier versions, Configuring an Internet-facing deployment and administrative tasks.

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Learning Objectives

Delegates will learn how to                    

  •   Deploy a successful implementation of Microsoft Dynamics CRM.
  •   Configure an Internet-Facing Deployment and implement day to day administration tasks.


Delegates are expected to have working knowledge of Active Directory and SQL Server. Some knowledge of Exchange and IIS may be useful.

Course Content


  •   Module 1 - System and Software Requirements
  •   Module 2- Installing Microsoft Dynamics CRM Server
  •   Module 3- Microsoft Dynamics CRM Reporting Extensions
  •   Module 4-Microsoft Dynamics CRM Deployment Manager
  •   Module 5- Upgrading CRM
  •   Module 6 - Email Management
  •   Module 7 - Installing and Managing Microsoft CRM Client for Office Outlook
  •   Module 8 - Configuring an Internet Facing Deployment
  •   Module 9 - Maintaining a Microsoft Dynamics CRM Deployment
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