0345 4506120

Administering Microsoft System Center 2016 Operations Manager

Course Details

Name Administering Microsoft System Center 2016 Operations Manager
Virtual Classroom
Start Date:
Working Days:
£1899.00 +vat
Course ID:


Special Notices

Please note: for Attend from Anywhere customers an additional screen is required. The additional screen must have a minimum screen size of 19 inch and minimum resolution of 1280x1024, with the vertical resolution (1024) being the most critical.

This four-day course is a mix of in-depth instructor led training and hands-on labs where you will learn how to administer System Center Operations Manager 2016. This course will provide delegates with an understanding of the Operations Manager 2016 Architecture, features and how to administer and maintain Operations Manager 2016.

Please Note: The differences between System Center Operations Manager 2016 and System Center Operations Manager 2012R2 are small. Therefore this course will also be suitable for people wishing to learn about System Center Operations Manager 2012R2.

This class begins with an introduction to Operations Manager 2016 followed by a detailed architectural discussion that explains how to design your Operations Manager 2016 environment. You will then perform an advanced installation of Operations Manager 2016 and explore agent deployment. Once the setup is complete you will perform other recommended post installation configurations. From here, we turn our attention to overrides, diagnostics and recoveries, notification configuration, and the Operations Manager Shell.

Next we spend some time on the basics and best practices around alert tuning which is the process that helps to reduce the alert 'noise' within your organization. Next, we look at how to address a number of common monitoring requests within the Operations Console to allow you to confidently say 'Sure, we can monitor that.' and then go off and create the required rules or monitors. Finally, we wrap up the class with a look at some of the more common 3rd party add-ons to provide you with an understanding of how to integrate SCOM into your environment as opposed to having it operate in isolation.


MCITP: Server Administrator on Windows Server 2008, or equivalent knowledge.

Course Content

Session 1: Overview of System Center Operations Manager 2016

After completing this session delegates will be able to:

  • Describe the features in System Center Operations Manager 2016
  • Navigate through the Operations Console

Session 2: Operations Manager 2016 Architecture and Installation

After completing this session delegates will be able to:

  • Describe the core server roles in Operations Manager 2016
  • Design a basic and advanced architecture
  • Understand the hardware requirements and physical and virtual server options
  • Install Operations Manager 2016
  • Install an addition Management Server
  • Import Management Packs
  • Understand and perform recommended post installation tasks
  • Explain and define the configuration of global settings

Session 3: Installing the Gateway Server Role

After completing this session delegates will be able to:

  • Explain the Public Key Infrastructure (PKI) prerequisites
  • Describe the Gateway server role
  • Install and Configure a Gateway server

Session 4: Configuring Operations Manager Security

After completing this session delegates will:

  • Understand role based security for both Windows and Cross-platform monitoring
  • Be able to create a new user role and restrict the view in the Operations Console to specific groups
  • Understand the minimum requirements for the different service accounts and the action account
  • Create and configure RunAs accounts and Run As Profiles for cross platform agent discovery

Session 5: Agent Deployment and Configuration

After completing this session delegates will be able to:

  • Deploy an agent to a Windows server
  • Deploy an agent to a non-Windows server
  • Discover and monitor network devices

Session 6: Alert Notification and Alert Processing

After completing this session delegates will be able to:

  • Create custom Alert resolution states
  • Understand Severity and Priority
  • Extend Alert properties
  • Investigate Alerts
  • Define notification recipients
  • Define notification subscriptions
  • Subscribe to a notification from an alert
  • Investigate how management packs are tuned
  • Create and deploy Overrides
  • Review best practices for Discoveries, Rules, Monitors and Overrides

Session 8: Custom Monitoring and Distributed Applications

After completing this session delegates will be able to:

  • Describe the components included in a Management Pack
  • Describe and use the Management Pack Templates
  • Understand overrides, diagnostics and recoveries
  • Understand the health model
  • Describe the difference between rules and monitors
  • Understand targeting best practices
  • Review Synthetic Transaction's and Distributed Applications models

Session 9: Tuning the Core Microsoft Management Packs

After completing this session delegates will be able to:

  • Perform basic tuning of the core Microsoft Management Packs such as Windows Server, Active Directory, MS SQL

Session 10: Application Performance Monitoring

After completing this session delegates will be able to:

  • Configure performance and exception monitoring (server and client-side)
  • Limit visibility of personally identifiable customer data (PII)
  • Configure tagging and aliasing
  • Use APM reports to identify root cause of exception and performance issues

Session 11: Network Monitoring in Operations Manager 2016

After completing this session delegates will be able to:

  • Configure explicit, recursive and schedule network discovery
  • Enable deep monitoring for critical ports and devices
  • Use network visualizations to pinpoint root cause

Session 12: Working in the Operations Manager Shell

After completing this session delegates will be able to:

  • Run some basic Operations Manager Command Shell commands
  • Extract information from the Comment Shell
  • Perform bulk administration tasks, such as group maintenance mode

Session 13: Reporting & Dashboards

After completing this session delegates will be able to:

  • Run the reports in the Microsoft Generic Report Library
  • Create a custom dashboard to present the data that is of interest

Attend From Anywhere


How Attend from Anywhere works

Our ‘Attend from Anywhere’ courses allow you to access award-winning classroom training without leaving your home or office. We use WebEx web and video conferencing platform by Cisco. Before you book you should check to ensure you meet the WebEx system requirements and run a test meeting to ensure the software is compatible with your firewall settings (if it doesn’t work you should adjust your settings or contact your IT department about permitting the website).

WebEx system requirements >

Run a WebEx test meeting >

  • Up to three weeks before the start of the course we will send you Joining Instructions by email.
  • You should enter ‘My Virtual Account’ to update your address for courseware and book a pre-test with a member of the Virtual Learning Team, who will check everything works.
  • 15 minutes before the course begins you should launch the software, connect your audio and familiarise yourself with the interface and how the virtual interactions work.
  • The course will be split into multiple sessions, with short breaks in between so you can stay focused and refreshed.
  • Throughout the course the learning professional will use an electronic whiteboard, which will transmit all the notes directly to your screen.
  • You can ask the learning professional a question at any time, either by simply speaking aloud through your microphone or by clicking the virtual ‘raise-a-hand’ button on the interface.
  • Towards the end of the course there will be plenty of time for detailed Q&As with the learning professional, just as if you were physically in the classroom.
  • Following the course you will be asked to complete a course evaluation form, which will allow you to give detailed feedback on your experience and help us to make future improvements.
  • For four weeks after the course has finished you will have on-demand access to helpful videos on the subject matter, and we may send you useful emails reminding you of the ‘Key Learning Points’.

Benefits of Attend from Anywhere

Access to experts

Receive full support from our subject-matter experts for the duration of your course.


Access your training from home, the office, or anywhere with internet access.


Save money on training and expenses like transport, hotels, meals and childcare.


Our technology makes our online courses the same high quality as our classroom training.


Reduce time out of the office and time spent travelling to and from training centres.


What equipment do I need for an Attend from Anywhere course?

You will need an internet-connected computer and a USB headset with an in-built mic to interact with the trainer. Two monitors are recommended; one to stream the video from the classroom and the other to display the interactive interface.

How reliable are Attend from Anywhere courses?

We use leading Cisco technology and our classrooms are specifically optimised to improve sound quality for remote attendees. We also offer a pre-test so you can test everything is working before the course starts.

How are remote attendees made to fell included?

Our trainers are specially trained on how to interact with remote attendees and our technology allows them to take over remote PCs. Our remote labs ensure all participants can take part in hands-on class exercises wherever they are.

What makes Attend from Anywhere courses cost effective?

Our technology makes our Attend from Anywhere courses the same high-quality experience as our classroom training, so we do not price them differently. However, organisations and individuals do make significant financial savings by booking this type of course when associated costs (such as travel, expenses, hotels, food and childcare) are factored in.

How can I take the exam remotely?

You may be able to take your exam via one of our accredited remote live proctors. Where this is not possible you may be issued with an exam voucher or required to attend a classroom in order to take the exam. Please contact us for specific details in relation to your course.

If you are able to take your exam remotely you need to book it before the course begins  and switch on a webcam to enable invigilation and show photo ID (please note that exam slots are subject to availability with the live proctors and may not be available during the week of the exam. Exam slots are booked on a first come first served basis).

Click here to test if your hardware is compatible


Our Customers Include