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Office 365 Administration and Troubleshooting

Course Details

Name Office 365 Administration and Troubleshooting
Description
URL
Location:
Edinburgh
Start Date:
Working Days:
Price:
£599.00 +vat
was £649.00
Availability:
Exam:
Residential:
Course ID:
464115
Offer

Overview

Special Notices

Please note: for Attend from Anywhere customers an additional screen is required. The additional screen must have a minimum screen size of 19 inch and minimum resolution of 1280x1024, with the vertical resolution (1024) being the most critical.

NB: Due to the significant level of cross-over of subject matter this course is not suitable for delegates who have already attended the M20347 'Enabling and Managing Office 365' course.

This is an extremely high paced course aimed at delegates who want an initial exposure to Office365 concepts and technologies. Due to the breadth of subject matter covered in the three days there is potentially limited opportunity for practical exercises during the 3 days but lab access is provided free of charge for 30 days in order for students to complete labs post course.

Delegates who are completely new to Office365 or who are not comfortable with an extremely high paced delivery should instead consider attending an appropriate course which cover the individual Office 365 technologies introduced within the 10997 in depth:

  •   Azure AD, ADConnect, ADFS, MFA, RMS: M10993 'Integrating OnPremises Identity Infrastructure with Microsoft Azure'
  •   Exchange Online: QAAEXOE 'Administering an Office 365 Exchange Online Environment'
  •   Skype for Business Online: QAASFBOE 'Administering an Office 365 Skype For Business Online Environment' and M40409 'Deploying Voice Workloads for Skype for Business Online and Server 2015'
  •   Sharepoint Online: QAASPOE 'Sharepoint Online Technical Design, Architecture and Best Practice Administration'
  •   GDPR, Governance Security and Compliance in Office 365: QAOFF365GOV 'GDPR, Governance Security and Compliance in Office 365'

This is a three-day Instructor Led Training (ILT) course that targets the needs of information technology (IT) professionals who take part in administering, configuring, troubleshooting, and operating Office 365 services, including its identities, dependencies, requirements, and supporting technologies. This course focuses on skills required to administer and troubleshoot Office 365 tenant and key services of Office 365, such as Exchange Online, SharePoint Online and Skype for Business. It also covers security and compliance features of Office 365.

Audience profile

This course is intended for IT professionals and system administrators who want to learn about administration and troubleshooting techniques in Office 365. These professionals should have at least three years of experience working in their respective fields—typically in the areas of system administration, network administration, and messaging.

Microsoft SA Vouchers accepted

Learning Objectives

After completing this course, students will be able to:

  •   Describe Office 365 services.
  •   Administer Office 365 by using graphical user interface (GUI) and Windows PowerShell.
  •   Administer and troubleshoot directory synchronization and directory objects.
  •   Administer and troubleshoot Skype for Business.
  •   Administer and troubleshoot SharePoint Online.
  •   Administer and troubleshoot Office 365 ProPlus.
  •   Administer and troubleshoot compliance and security in Office 365.

Pre-Requisites

Before attending this course, students must have:

  •   A minimum of two years of experience administering the Windows Server operating system, including Windows Server 2012 or newer.
  •   A minimum of one year of experience working with Active Directory Domain Services (AD DS).
  •   A minimum of one year of experience working with name resolution, including DNS.
  •   Experience working with certificates, including public key infrastructure (PKI) certificates.
  •   Experience working with Windows PowerShell.
  •   Experience working with Exchange Server 2013 or newer, Lync 2013 Server or Skype for Business 2015 Server, and SharePoint Server 2013 or newer is beneficial but not required.

An understanding of the following concepts as they relate to Office 365:

  •   Understanding of Microsoft cloud services.
  •   Understanding of the Office 365 platform.

Course Content

Module 1: Office 365 services overview This module describes Office 365 services, licensing, tenant, and clients.

Lessons

  •   Overview of Office 365 services
  •   Office 365 licensing overview
  •   Office 365 tenant configuration
  •   Office 365 clients

Lab : Office 365 services overview

  •   Setting up Office 365 lab environment
  •   Office 365 Domain Name System (DNS) management
  •   Office 365 service configuration

Module 2: Office 365 administration, tools, and techniques This module describes the tools used for Office 365 administration.

Lessons

  •   Managing Office 365 with administrative portals
  •   Managing Office 365 with Windows PowerShell
  •   Managing administrative access in Office 365
  •   Troubleshooting administration in Office 365

Lab : Administering Office 365

  •   Using administrative portals
  •   Administering Office 365 with Windows PowerShell
  •   Configuring delegated administrators
  •   Troubleshooting administrative access in Office 365

Module 3: Administering and troubleshooting directory synchronization and directory objects This module describes how to administer and troubleshoot directory synchronization with Azure AD Connect, and how to administer user and group objects in Office 365.

Lessons

  •   Directory synchronization and federation overview
  •   Azure AD Connect management
  •   Managing users and groups objects in Office 365
  •   Troubleshooting objects and directory synchronization in Office 365

Lab : Administering directory synchronization, users, and groups in Office 365

  •   Configuring Azure AD Connect
  •   Managing Office 365 users and groups by using the Office 365 admin center
  •   Managing Office 365 password policies
  •   Troubleshooting users and directory synchronization

Module 4: Administering and troubleshooting Microsoft Exchange Online This module describes how to administer and troubleshoot Exchange Online service in Office 365.

Lessons

  •   Overview of Exchange Online management
  •   Administering Exchange Online recipients
  •   Administering client access policies in Exchange Online
  •   Troubleshooting Exchange Online

Lab : Administering and troubleshooting Exchange Online

  •   Configuring and administering Exchange Online recipients
  •   Configuring delegated administration
  •   Configuring client access policies
  •   Troubleshoot Exchange Online

Module 5: Administering and troubleshooting Skype for Business This module describes how to administer and troubleshoot Skype for Business service in Office 365.

Lessons

  •   Skype for Business management overview
  •   Administering users and connectivity in Skype for Business
  •   Troubleshooting Skype for Business

Lab : Administering Skype for Business Online

  •   Configuring Skype for Business Online organization settings
  •   Configuring Skype for Business Online user settings
  •   Troubleshooting Skype for Business Online

Module 6: Administering and troubleshooting SharePoint Online This module describes how to administer and troubleshoot SharePoint Online service in Office 365.

Lessons

  •   SharePoint Online management overview
  •   Administering SharePoint Online site collections
  •   Administering external users in SharePoint Online
  •   Configuring OneDrive for Business
  •   Troubleshooting SharePoint Online

Lab : Configuring and administering SharePoint Online

  •   Configuring SharePoint Online settings
  •   Creating and configuring a SharePoint site collection
  •   Configuring and verifying external user sharing
  •   Configuring OneDrive for Business
  •   Troubleshooting SharePoint Online

Module 7: Planning and deploying Office 365 ProPlus This module describes how to plan and implement the deployment of Office 365 ProPlus.

Lessons

  •   Overview of Office 365 ProPlus
  •   Managing user-driven Office 365 ProPlus deployments
  •   Troubleshooting Office 365 ProPlus deployments

Lab : Managing Office 365 ProPlus installations

  •   Preparing Office 365 ProPlus installations
  •   Managing user-driven Office 365 ProPlus installations
  •   Managing centralized Office 365 ProPlus installations
  •   Troubleshooting Office 365 ProPlus deployments

Module 8: Administering and troubleshooting compliance and security in Office 365 This module describes how to administer and troubleshoot compliance and security features in Office 365.

Lessons

  •   Overview of compliance features in Office 365
  •   Administering Azure Rights Management in Office 365
  •   Administering compliance features in Office 365
  •   Configuring and administering email security in Office 365
  •   Troubleshooting Office 365 compliance and protection

Lab : Configuring and troubleshooting compliance and security

  •   Configuring Rights Management in Office 365
  •   Configuring compliance features
  •   Configuring email protection
  •   Troubleshooting security and compliance

Edinburgh

Description:

This Edinburgh training centre, situated at the Gyle, has excellent transport links and is close to Edinburgh airport. All delegates are provided with lunch on-site.

 
Venue's features:

  • Easy access from main travel routes
  • Spacious, comfortable air-conditioned classrooms
  • Drinks and snacks available
  • Internet access
  • Choice of hotels and accommodation available nearby
  • Compliance with Disability Discrimination Act (DDA) building access requirements.

Location:

Edinburgh Training Centre
32 South Gyle Crescent
Edinburgh
EH12 9EB

 

Directions:

Rail

There are two rail stations within 10-minutes walk of the centre:

Edinburgh South Gyle Station

Edinburgh Park

 

Driving


Directions from M8

From the M8 continue to the Hermiston Gait Junction, and take the slip road onto the A720
At the Gogar roundabout, take the third exit, passing the Gyle Shopping Centre on your left
Continue straight over the next roundabout. At the next roundabout take the third exit into the business park
At the mini roundabout take the first exit into South Gyle Crescent and follow the road around
The training centre is on your right

 

Directions from A90 ~ Forth Road Bridge

After leaving the Forth Road Bridge continue straight on to the A90
At the Barnton Junction move into the right lane
At the traffic lights go right onto the A902, and go straight across the next roundabout
Follow the road down to the traffic lights at the Maybury Junction and go right onto the A8. Comet and the Gyle Shopping Centre will be on your left
Take the slip road just before the Gogar roundabout, passing around the shopping centre
Continue straight over the next roundabout. At the next roundabout take the third exit into the business park
At the mini roundabout take the first exit into South Gyle Crescent and follow the road around
The training centre is on your right


Directions from A8 ~ Edinburgh Airport

Leave the airport and join the A8
Continue until the Gogar roundabout and take the second exit, passing the Gyle Shopping Centre on your left
Continue straight over the next roundabout. At the next roundabout take the third exit into the business park
At the mini roundabout take the first exit into South Gyle Crescent and follow the road around
The training centre is on your right


Car parking

Limited free car parking is available at the centre on a first come, first served basis.

 

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