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Administering an Office 365 Exchange Online Environment

This three-day instructor-led course will provide delegates with the knowledge and skills to configure and manage Exchange Online, a key component of Office 365. In this course, delegates learn how to configure all aspects of an Exchange Online deployment, and also provides an overview of hybrid deployments for Exchange Online.

Target Audience
The primary audience is IT professionals with experience of Office 365, who want to learn how to configure Exchange Online as their organization's messaging service.

Please note this course is not suitable for delegates wishing to learn how to deploy a Hybrid Exchange Environment (On-Premise and Exchange Online integrated). Delegates wanting to have hands on exposure to planning and deploying a Exchange Hybrid Environment should attend Deploying a Exchange Hybrid Environment course


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Learning Objectives

At the end of this course you will have a deep understanding of the capabilities and administration of Exchange Online. You will be able to manage recipients, message security & compliance, message hygiene, mobile device access, mail flow, public folders and rights management

Pre-Requisites

  • Basic understanding of 'cloud' concepts
  • Experience with Office 365 core components such as user IDs
  • Familiarity with Exchange and Outlook use
  • Experience with PowerShell
  • Experience with traditional collaboration methods such as email and file sharing

Course Content

Introducing Office 365

Lessons:

  • Office 365 Service Overview
  • Office 365 Subscription Plans
  • Comparing Office 365 Enterprise Plans
  • Exchange Online Service Overview
  • Exchange Online Standalone Plans
  • Signing Up for an Office 365 Plan

Exercises:

  • Signing Up for an Office 365 Enterprise E3 free trial

Introducing the Office 365 management interfaces

Lessons:

  • Signing In to Office 365
  • Exploring the Office 365 Admin Center
  • Modifying the Office 365 Admin Center
  • Introducing the Exchange Admin Center
  • Windows Azure Active Directory Module for Windows PowerShell

Exercises:

  • Signing In to Office 365
  • Verifying User Mailboxes
  • Installing and Connecting to Exchange Online Remote PowerShell

Administering Exchange Online Recipients

Lessons:

  • Introducing Recipient Types
  • Creating and Configuring Mailboxes
  • Creating and Configuring Groups
  • Creating and Configuring Resources
  • Creating and Configuring Contacts
  • Creating and Configuring Shared Mailboxes

Exercise:

  • Creating and Configuring Mailboxes
  • Creating and Configuring Groups
  • Creating and Configuring Resources
  • Creating and Configuring Contacts
  • Creating and Configuring Shared Mailboxes

Administering Exchange Online Permissions

Lessons:

  • Introducing Permissions in Exchange Online
  • Role Based Access Control (RBAC)
  • Admin Roles
  • User Roles
  • Outlook Web App Policies

Exercise:

  • Creating Role Groups
  • Creating and Configuring Role Assignment Policies
  • Creating ad Applying OWA Policies

Administering Exchange Online Organization Sharing

Lessons:

  • Overview of Sharing in Exchange Online
  • Organization Sharing in Exchange Online
  • Individual Sharing in Exchange Online
  • Configuring the Default Sharing Policy
  • Creating Sharing Policies
  • Applying Sharing Policies
  • Organization Apps in Exchange Online

Exercise:

  • Creating Organization Relationships
  • Creating and Applying Sharing Policies
  • Configuring and Using Apps

Administering Exchange Online Protection

Lessons:

  • Overview of Exchange Online Protection
  • Malware Filtering
  • Connection Filters
  • Spam Filtering
  • Outbound Spam
  • Message Quarantining

Exercise:

  • Creating Anti-malware Policies
  • Configuring Connection Filters
  • Creating and Configuring Spam Filters
  • Using Message Quarantining

Administering Exchange Online Mail Flow

Lessons:

  • Overview of Mail Flow
  • Rules
  • Message Tracing
  • Accepted Domains
  • Remote Domains
  • Connectors

Exercise:

  • Creating Transport Rules
  • Running Message Traces
  • Configuring Accepted and Remote Domains
  • Creating and Configuring Connectors

Administering Exchange Online Mobile Devices

Lessons:

  • Mobile Device Access
  • Exchange ActiveSync Access Settings
  • Quarantined Devices
  • Device Access Rules
  • Mobile Device Mailbox Policies

Exercise:

  • Configuring Exchange ActiveSync Settings
  • Quarantining Mobile Devices (Optional)
  • Creating a Device Access Rule (Optional)
  • Creating and Assigning Mobile Device Mailbox Policies

Administering Exchange Online Public Folders

Lessons:

  • Public Folders
  • Public Folder Mailboxes
  • Managing Public Folder Mailboxes
  • Managing Public Folders

Exercise:

  • Creating and Configuring Public Folders and Public Folder Mailboxes

Administering Office 365 Rights Management Services (RMS)

Lessons:

  • What is Rights Management?
  • Information Rights Management in Exchange Online
  • Configuring IRM in Exchange Online
  • Applying IRM Protection in Exchange Online

Exercise:

  • Configuring and Using IRM Protection

Troubleshooting Exchange Online in Office 365

Lessons:

  • Outlook Connectivity Guided Walkthrough
  • Remote Connectivity Analyzer
  • Hybrid Environment Free/Busy Troubleshooter
  • Office Configuration Analyzer Tool (OffCAT)
  • Mail Protection Reports in Office 365
  • Mail Flow Guided Walkthrough

Exercise:

  • Using Office 365 Troubleshooting Tools
  • Running Mail Protection Reports and Using the Mail Flow Guided Walkthrough

Administering Exchange Online Compliance Management

Lessons:

  • In-Place eDiscovery & Hold
  • Auditing
  • Data Loss Prevention
  • Retention Policies and Retention Tags
  • Journal Rules

Exercise:

  • Using In-Place eDiscovery
  • Using Auditing and DLP Policies
  • Creating and Applying Retention Tags and Policies

Appendix 1. Administering Exchange Online Unified Messaging

Lessons:

  • Unified Messaging Dial Plans
  • Unified Messaging IP Gateways

Exercise:

  • Creating and Configuring Dial Plans and IP Gateways

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Virtual Classroom

Virtual classrooms provide all the benefits of attending a classroom course without the need to arrange travel and accomodation. Please note that virtual courses are attended in real-time, commencing on a specified date.

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