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Mastering Office 365 Teams Deployment and Administration

This course covers Office 365 Teams for Administrators. Delegates will learn the following including hands on labs

  • Office 365 Teams Features and Functionality
  • Office 365 Teams planning and deployment considerations
  • Office 365 Teams Administration tools and role models
  • Office 365 Teams Meetings functionality and administration
  • Office 365 Teams Messaging and Channels
  • Office 365 Teams Security and Compliance features
  • Office 365 Teams migration, upgrades and co-existence
  • Office 365 Teams Reporting
  • Office 365 Teams calling features and administration

Special Notices

Please note: Due to the dynamic nature of updates to Office 365 functionality by Microsoft, elements of the syllabus of this course can be subject to change without notice.

This course is one of the unique Office 365 authored Mastering courses. Others within the curriculum for Office 365 are:

  • Exchange Online and Exchange Hybrid
    • Mastering Exchange Online Administration – 3 days
    • Mastering Exchange Hybrid Deployments – Hands on – 3 days
  • Sharepoint Online and Sharepoint Hybrid
    • Mastering Sharepoint Online Design, Architecture and Best Practice Administration – 5 days
    • Mastering Sharepoint 2016 Hybrid Deployments – Hands on – 3 days
  • Office 365 governance, compliance and security
    • Mastering GDPR, Governance, Security and Compliance in Office 365 - 5 days
  • Sharepoint and Office 365 Modern Development
    • Mastering Modern Sharepoint and Office 365 Development
  • Microsoft PowerApps and PowerAutomate
    • Mastering Power Apps – 3 days
    • Mastering Microsoft Power Automate – 3 days
  • Microsoft 365 Hacking Workshop
    • Microsoft 365 Hacking Workshop – 2 days

Select specific date to see price, venue and full details.


Delegates should have a basic understanding of what Office 365 is and basic computer skills. Note this course is for people involved in Office 365 Teams Administration, not end users.

Whilst this is not a PowerShell course, as PowerShell is one of the core administrative tools within Microsoft 365 products - there will be PowerShell steps referenced within the course and used in the labs. Where PowerShell is used in the labs Students can either copy and paste the instructions, or in most exercises use a GUI alternative method (though sometimes a GUI alternative is not available). A high level understanding of what PowerShell is would be very beneficial, but not absolutely essential for this course.

Course Content

Module 1 – Overview of Microsoft Teams Functionality

  • An Overview of Microsoft Teams from a user perspective
  • Team Concepts
  • Assign Team Members and Owners
  • Best Practices for Organizing Teams
  • Best Practices for Channels
  • Create an ‘Org-wide’ Team in Microsoft Teams
  • Best Practices for Org-wide Teams
  • Presence in Teams
  • Presence States

Module 2 – Planning and Verifying an Environment is Ready for Microsoft Teams

  • Teams Architecture
  • How Teams Interact with other services
  • Deleting a Team
  • Teams Membership Management
  • Converting Microsoft 365 Groups to Teams
  • Restoring Deleted Channels, Teams and Microsoft 365 Groups
  • Prepare Your Organization’s Network for Teams
  • Traffic Types Used by Teams
  • Preparing Your Network for Microsoft Teams
  • Media Quality and Network Connectivity Performance in Teams
  • Factors that impact Microsoft Teams Media Quality
  • Network Testing Companion

Module 3 – Deployment of Microsoft Teams

  • Manage Teams at the Microsoft 365 Tenant Level
  • Manage User Access to Microsoft Teams
  • Control Teams Creation via AzureAD PowerShell
  • Teams Admin Center Overview
  • Teams PowerShell Overview
  • Azure AD Preview PowerShell
  • Teams Admin Roles and Capabilities
  • Clients for Microsoft Teams
  • Hardware Requirements for the Teams App
  • Installing Teams App Using the MSI
  • Communicate with Teams in Other Organizations Using External Access
  • Managing Guest Access in Microsoft Teams

Module 4 – Meetings in Microsoft Teams

  • Meeting Settings in the Admin Center
  • Meeting Settings in PowerShell
  • Meeting Policies
  • Meeting Policies in PowerShell
  • Microsoft Teams Live Events
  • Plan for Teams Live Events
  • Set Up for Teams Live Events
  • Configure Teams Live Events
  • Teams Live Events vs Skype for Broadcast
  • Audio Conferencing in Teams

Module 5 – Messaging and Channels in Microsoft Teams

  • Managing Global Teams Settings
  • Managing Conversations and Chat with Messaging Policies
  • Controlling Apps in Teams

Module 6 – Security & Compliance in Microsoft Teams

  • Location of Data in Teams
  • Data Residency
  • Overview of Security and Compliance in Teams
  • Content Search & eDiscovery
  • Legal Hold
  • Retention Policies in Teams
  • Auditing & Reporting
  • Managing Alerts using the Legacy Activity Alerts Page

Module 7 – Migration & Interoperability for Organizations Using Microsoft Teams with Skype for Business

  • Fundamental Concepts
  • Coexistence Modes
  • Interoperability of Microsoft Teams and Skype for Business
  • Teams Upgrade

Module 8 – Reporting in Microsoft Teams

  • Usage and Activity Reports for Teams
  • Call Analytics and the Call Quality Dashboard

Module 9 – Calling in Microsoft Teams

  • Calling in Teams
  • Teams Calling Features
  • Emergency Services Calling
  • Phone System in Microsoft 365
  • Calling Plans
  • Phone System Services
  • Setting Up a Phone System in Your Organization
  • Changing the Default Language for Voicemail Greetings and Emails
  • Setting the Phone System Caller ID
  • Setting Up Phone System Voicemail
  • Emergency Locations, Addresses, and Call Routing
  • Dial Plans

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