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Virtual Training

Technical setup

Which software is required to run this virtual classroom course?

The GoToTraining application must be installed on your computer. You will be provided with a link to the event two weeks prior to course commencement. When you click on the link, GoToTraining will automatically begin downloading.

Can I run a system check in advance of my course?

Yes, visit the GoToTraining site here https://support.logmeininc.com/gotowebinar/system-check-attendee. Run through steps 1 to 3 on the website -- this will run a system check and allow you to join a test session. Finally, also test your audio, including headset or microphone and speakers.

Note: This pre-virtual classroom test session is required to ensure that you do not encounter any technical issues when you connect to our training. The test download is done through GoToTraining, and is designed to ensure that your system matches the software's requirements.

Do I need to use a headset?

We strongly recommend that all delegates use a headset as this will enhance the learner experience. It also removes the possibility of audio feedback.

On the day

How long before the event should I log in?

We recommend that you log in at least 15 minutes prior to your daily start time.


How will I take my exam?

You will take your exam online via remote proctor.

When will I take my exams?

We will arrange for an exam voucher to be issued to you two weeks prior to course commencement. You then have a choice you can either:

  • Book a suitable time after your virtual classroom event has finished to undertake your exam(s)


  • We currently allocate exam time within the virtual classroom event. So that you can book directly, we will advise you of recommended exam timings as part of the candidate guidance -- this is issued three weeks prior to course commencement

Who books my exam(s)?

You book your own exam at a date and time convenient to you. We appreciate some delegates want additional study time after the virtual classroom whereas others want to take their exams at the end of the event. This allows you to make your own decision and provides flexibility as to what works for you as an individual.

When will I receive my exam results?

For web-based exams, results are immediate, subject to final verification from the Examination Institute.


When will I receive my course material?

All material will be shipped to your specified address approximately two weeks prior to course commencement.

Please contact is if you have not received your course material one week prior to course commencement.

What are the technical requirements for Virtual training?


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