0345 4506120

London - Dowgate Hill

Please check whether you course will be a hosted classroom event or Live Class Link.

Live Class Link

Live Class Link has been designed to bridge the gap in quality and interaction between virtual instructor-led online training and in-class training.

Distance no object

While courses may be attended from home or in the office, delegates close to one of our UK training centres can benefit from sophisticated touch-screen virtual classroom technology. This allows them to feel much more connected with the live class and provides an extra dimension compared with standard live virtual/online training. In addition, they are removed from the usual workplace distractions and are able to acquire new skills in an ideal, purpose built learning environment, inclusive of lunch and refreshments at no extra cost.

Advanced Learning Technology

Live Class Link combines an innovative approach with tried and tested technology and a robust infrastructure to connect the virtual and physical classrooms. It’s powered by advanced video conferencing, with an interactive 65” smartboard. Delegates are connected with the course instructor and fellow learners through HD-quality audio and video over a high-capacity managed network.

This network allows seamless interaction, with no perceptible delay between the classroom and the virtual delegate’s location, including when the instructor is using the smartboard. As a result, remote learning becomes a more rewarding real-time experience.

In addition, the microphone technology used delivers crystalclear communication, optimised to remove ambient noise.

Fully interactive training

Our instructors are skilled in using this training delivery method to ensure all delegates participate. They actively promote group interaction and provide a highly immersive experience, so every delegate feels fully engaged.

Remote delegates can ask questions, either to the whole class or through a private chat function to the instructor. Similarly, instructors can provide guidance on any issues that arise during the course, taking control of the delegate’s PC when necessary.

The smartboards use a special software bridge that enables real-time viewing. This allows delegates, wherever they are located, to collaborate in group activities, with each group’s contribution being seen by everyone on the course.

Your choice of where to learn

Live Class Link gives your organisation a highly interactive option in the choice of where to take training and maximises restricted training budgets. Delegates throughout the UK are already benefiting from using this training option to access our courses.

Some delegates will prefer to attend a training centre, where they will find the optimum learning environment and dedicated training technology. Here they are able to focus on learning new subject matter and acquiring technical skills. They benefit from sharing their experience with other delegates attending the training centre and have the opportunity to

compare notes during the breaks.

Delegates attending a course remotely from a classroom will receive personal help from the moment they arrive. They will be familiarised with the technology in the classroom and the Arrow technical team will be available to provide support on any queries during the course. Remote technical support is also available to delegates learning from their home or office.

Documentation is provided in advance to all delegates, so they know what to expect from the technology.

Frequently asked questions about training with Live Class Link

Can I see the instructor?

Yes, you can: the Live Class Link environment uses HD video to actively promote group interaction.

Is there any lag between what is said and what I hear or see?

The use of a high capacity network allows a seamless interaction – there is no noticeable lag between the classes for either audio or video and that includes when the instructor is using the smartboards.

Do I need to wear a microphone?

The unique microphone technology means that no-one is required to wear a personal microphone. The set-up will deliver clear audio transfer between the classes. Optimisation removes ambient noise and promotes clarity of communication.

However, if you wish to use a headset, one will be provided if you are attending a training centre.

Can I ask the instructor a question in private?

Yes, each delegate has a chat function built into their machine, allowing them to ask a question in private.

How does the interactive smartboard work?

The smart-boards use a special software bridge which enables real-time viewing on information on both the smartboard and the whiteboard, whichever the instructor is using. This allows both groups to do a group activity around the board and each group’s contribution to be seen by everyone.

What happens when I arrive at the training centre if there is no on-site instructor?

A member of the training centre team will register delegates when they arrive and show them to the classroom at the start of the course.

They will provide support to delegates throughout the event and the instructor will also have direct access to the centre team should delegates require further help and assistance. A member of the technical team will be available at all times.

Address:

2nd Floor

6 Dowgate Hill

London

EC4R 2SU

Directions:

By Tube

The nearest tube station to the London office is Cannon Street. This is serviced by the Circle and District lines. Exit Cannon Street tube station via the Dowgate Hill exit and you will find the training building opposite the exit at 6 Dowgate Hill.

Bank tube station is located 2 minutes away and is serviced by the Central, Northern, and Waterloo & City lines - leave the station via exit 8. Walk down Walbrook, and cross over Cannon Street onto Dowgate Hill. The training building can be found on the right hand side at 6 Dowgate Hill.

By Train

The nearest mainline station is Cannon Street. Turn left as you leave the main exit from the station, and then left again onto Dowgate Hill. The training building can be found on the right hand side at 6 Dowgate Hill.

We are situated within easy reach of all London mainline railway stations. For further information about public transport in London visit the Transport for London website at www.tfl.gov.uk or phone London Travel Information on 0343 222 1234.

By DLR

Bank is also on the Docklands Light Railway. Please leave the station via exit 8. Walk down Walbrook, and cross over Cannon Street onto Dowgate Hill. We can be found on the right hand side at 6 Dowgate Hill.

By Bus

Bus services to Arrow ECS / Cannon Street station include 15, 17, and 521. The nearest bus stops are MA (15 to Trafalgar Square / Charing Cross, 17 to Archway, and 521 to Waterloo), and MB (15 to Tower Hill / Blackwall, and 17 to London Bridge). Both bus stops are less than a couple of minutes walk from the office at 6 Dowgate Hill.

To access training centre please enter via the main doors at 6 Dowgate Hill and security will direct you to the training centre on the second floor. The training centre is accessible by both stairs and lift. If you do have any additional requirements please contact us on 0870 251 1000.

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