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Red Hat Enterprise Linux Diagnostics and Troubleshooting with exam

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This course is a combination of Red Hat Enterprise Linux Diagnostics and Troubleshooting (RH342) and EX342.

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The Red Hat Enterprise Linux Diagnostics and Troubleshooting course (RH343) provides system administrators with the tools and techniques they need to successfully diagnose, and fix, a variety of potential issues. Students will work through hands-on problems in various subsystems to diagnose and fix common issues.

This course also includes the exam, Red Hat Certificate of Expertise in Red Hat Enterprise Linux Diagnostics and Troubleshooting (EX342).

Students will learn how to apply the scientific method to a structured form of troubleshooting. This approach is then used troubleshooting various types of problems, including boot issues, hardware issues, storage issues, RPM issues, network issues, third-party application issues, security issues, and kernel issues. At the end of the course students can complete various comprehensive review labs to test their skills.

Target Audience

The Red Hat Enterprise Linux Diagnostics and Troubleshooting course is aimed at senior system administrators who wish to learn more about troubleshooting.

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Learning Objectives

Course summary

  • Use the scientific method to approach troubleshooting
  • Troubleshoot boot issues
  • Troubleshoot security issues
  • Troubleshoot storage issues
  • Troubleshoot network issues

Impact on the organization

This course is intended to develop the skills needed to prevent costly downtime due to system failure and quickly recover failed systems using analysis, diagnosis, and troubleshooting.

Red Hat has created this course in a way intended to benefit our customers, but each company and infrastructure is unique, and actual results or benefits may vary.

Impact on the individual

As a result of attending this course, students should be able to analyze the operational state of computer systems and identify potential issues. When problems appear, students will be able to successfully resolve the issue, returning it to a secure and stable working condition.

Students should be able to demonstrate the following skills:

  • Diagnostic and analysis procedures
  • Preventive maintenance planning and implementation
  • System recovery using proven tools and techniques

Pre-Requisites

  • Have earned a Red Hat Certified System Administrator (RHCSA) or have similar experience
  • It is recommend that students have earned a Red Hat Certified Engineer (RHCE) or have similar experience

Course Content

Introduction to troubleshooting

Describe a generalized strategy for troubleshooting.

Take proactive steps to prevent small issues

Prevent small issues from becoming large problems by employing proactive system administration techniques.

Troubleshoot boot issues

Identify and resolve issues that can affect a system's ability to boot.

Identify hardware issues

Identify hardware problems that can affect a system's ability to operate.

Troubleshoot storage issues

Identify and fix issues related to storage.

Troubleshoot RPM issues

Identify and fix problems in, and using, the package management subsystem.

Troubleshoot network issues

Identify and resolve network connectivity issues.

Troubleshoot application issues

Debug application issues.

Deal with security issues

Identify and fix issues related to security subsystems.

Troubleshoot kernel issues

Identify kernel issues and assist Red Hat Support in resolving kernel issues.

Red Hat Enterprise Linux Diagnostics and Troubleshooting comprehensive review

Practice and demonstrate knowledge and skills learned in Red Hat Enterprise Linux Diagnostics and Troubleshooting.

Exams & Certification

This course also includes the exam, Red Hat Certificate of Expertise in Red Hat Enterprise Linux Diagnostics and Troubleshooting (EX342).

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