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Team Development and Leadership for Supervisors and Team Leaders

This one-day workshop deals with the leadership and interpersonal side of supervision, in development of teams and relationships, coaching and instruction, discipline and providing feedback.

Staff supervisors and line managers, present and aspiring, who want an insight into how to put 'man management' concepts into practice and achieve better results from their staff.


Course Content

• What is Leadership?  • Brief History of Leadership Studies  • The Leadership Formula  • Direction and Support

Team Development
• Team Based Results  • The Four Stages of Teams  • How Can I Help?  • Team Problem-Solving

Team Leadership
• Characteristics of Vital Team Players  • Key Attributes of The High Performing Team
The Situational Leadership Model
• Participating  • Delegating  • Telling  • Selling  • Scenarios Exercise for Leadership

• Rules and the Need for Discipline  • Gross Misconduct  • Essential Components of a Disciplinary Procedure  • Investigating a Complaint  • Taking Disciplinary Action

Giving Feedback
• Constructive Feedback  • Praising the Individual  • Tools and Techniques: The Sandwich Technique  • Model for Giving Feedback - BOOST  • How to Give Feedback - EECC model  • Factors Which Make It Difficult To Receive Feedback  • Top Feedback Tips  • Coping with Criticism

Providing Instruction
• How Things Get Misinterpreted

Influencing Relationships
• Key Actions  • Skills Practice

Performance Coaching
• The Benefits of Coaching  • The Six Step Process  • Role Play  • Observation Guidelines

A Personal Action Plan

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