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Team Development and Leadership for Supervisors and Team Leaders

DURATION

This is a one-day training course structured into 11 modules.

COURSE AIMS
This one-day workshop deals with the leadership and interpersonal side of supervision, in development of teams and relationships, coaching and instruction, discipline and providing feedback.
TARGET AUDIENCE
Staff supervisors and line managers, present and aspiring, who want an insight into how to put 'man management' concepts into practice and achieve better results from their staff.

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Course Content

MODULE 1:  Introduction and Course Overview
MODULE 2:  Leadership
Topics covered:
  • What is Leadership?
  • Brief History of Leadership Studies
  • The Leadership Formula
  • Direction and Support
MODULE 3:  Team Development
Topics covered:
  • Team Based Results
  • The Four Stages of Teams
  • How Can I Help?
  • Team Problem-Solving
MODULE 4:  Team Leadership
Topics covered:
  • Characteristics of Vital Team Players
  • Key Attributes of The High Performing Team
MODULE 5:  The Situational Leadership Model
Topics covered:
  • Participating
  • Delegating
  • Telling
  • Selling
  • Scenarios Exercise for Leadership
MODULE 6:  Discipline
Topics covered:
  • Rules and the Need for Discipline
  • Gross Misconduct
  • Essential Components of a Disciplinary Procedure
  • Investigating a Complaint
  • Taking Disciplinary Action
MODULE 7:  Giving Feedback
Topics covered:
  • Constructive Feedback
  • Praising the Individual
  • Tools and Techniques: The Sandwich Technique
  • Model for Giving Feedback - BOOST
  • How to Give Feedback - EECC model
  • Factors Which Make It Difficult To Receive Feedback
  • Top Feedback Tips
  • Coping with Criticism
MODULE 8:  Providing Instruction
Topics covered:
  • How Things Get Misinterpreted
MODULE 9:  Influencing Relationships
Topics covered:
  • Key Actions
  • Skills Practice
MODULE 10:  Performance Coaching
Topics covered:
  • The Benefits of Coaching
  • The Six Step Process
  • Role Play
  • Observation Guidelines
MODULE 11:  Your Personal Action Plan

Exams & Certification

With your Supervision & Teams training course, you get a free workbook, so you can review and revise afterwards to reinforce your knowledge. 

Every delegate on a Supervision & Teams course also gets a Training Attendance Certificate.

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