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Risk Management

This risk management course is designed to help delegates understand and assess the risks involved in making management or business decisions, and how best to respond should things go wrong.

An intensive, practical and activity based programme building delegates' knowledge skills, and the will to support customers, ultimately to deliver outstanding customer service.

This Risk Management course is available throughout the UK.

CPD Value 5.5 Hours

Learning Objectives

  • An understanding of the risks facing their business
  • How to assess risks and their potential consequences
  • Knowing how to balance risk and reward
  • Planning for, and managing, things when they go wrong

Course Content

09.30 - 10.00 Coffee & Course Objectives

10.00 - 10.30 Making decisions - why manage risk?

10.30 - 11.30 Types of risk - operational, strategic & financial

11.30 - 12.00 Risk psychology - personal & corporate values

12.00 - 13.00 Assessing the consequences and impact of decisions

13.00 - 14.00 Lunch

14.00 - 14.30 Balancing risk and reward

14.30 - 15.00 The risk management system - contingency planning

15.00 - 15.30 Responding to risks - flexibility & alternatives

15.30 - 16.30 When things go wrong - learning from experience & moving forward

16.30 Summary & Action Plans agreed.

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