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Performance Management in a Nutshell

This course will provide delegates with a broad understanding of the performance management process, from induction through to formal performance reviews. Delegates will have the opportunity to practice skills and techniques necessary for effective performance management in a safe environment. They will be able to work through challenges specific to them in strict confidence, with objective input from others.

CPD Value 3 Hours

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Learning Objectives

  • A holistic understanding of the performance management from the recruitment stage all the way through to performance reviews and, if necessary, disciplinary procedures.
  • Guidance and practice in setting effective objectives
  • Tips and hands-on experience of giving and receiving useful feedback
  • Pointers on how to avoid bias in reviewing individual’s performance

Course Content

09:30 – 10:00  Coffee and Course Objectives

10:00 – 10:30  Overview of the Performance Management Process

10:30 – 11:15  Effective Objective-setting

11:15 – 11:30  Coffee Break

11:30 – 12:00  Giving Feedback that Motivates

12:00 – 12:15  Receiving Feedback

12:15 – 12:45  Avoiding Bias in the Performance Review

12:45 – 13:00  Action Planning, Review and Close

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