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Performance Management: Foundation

A hands-on one-day course with free pre-course online skills testing.

Target Audience:

Managers and supervisors, present and aspiring, who want to manage employees in a way that is geared to better results.

Learning Objectives

This intensive one-day workshop is designed to develop practical skills in managing others. It deals with Leadership and management styles, managing performance through motivation, coaching and setting S.M.A.R.T. objectives.

Course Content

MODULE 1: Course Introduction

Topics covered:  

•Knowledge Skills Checklist  

MODULE 2: Leadership versus Management

Learning outcomes:

Be able to define the differences between leaders and managers, recognise the theory of leadership (Adair) and identify management styles.  

Topics covered:  

•Adairs Top Leadership Qualities

•Action Centred Leadership

•Management Styles  

MODULE 3: Learning

Learning outcomes:

Be able to define what "learning" entails and understand how to use differing learning methods appropriately.  

Topics covered:

•A Definition Of Learning

•Some Learning Methods  

MODULE 4: Motivation

Learning outcomes:

Recognise how Herzberg?s Theory of Motivation applies to leadership / management and what motivates people.  

Topics covered:

•Herzbergs Theory of Motivation

•Motivation Checklist

•Motivation From the Front Line  

MODULE 5: Performance Management

Learning outcomes:

Understand the theory behind the Skill / Will matrix model and be able to apply this to identify employee strengths and weaknesses and manage staff performance.  

Topics covered:

•Skill / Will Matrix

•Applying the Skill / Will Matrix

•Managing Poor Performance

•Overcoming Performance Blockages  

MODULE 6: Coaching

Learning outcomes:

Be able to implement a coaching programme that is aimed at improving the skills, attitude and behaviour of staff and includes effective feedback.  

Topics covered:

•What is Coaching?

•What is NOT Coaching?

•Why Coach?

•Who Needs Coaching?

•Essential Coaching Skills / Qualities

•Differences Between Training and Coaching

•Coaching Styles Questionnaire

•Questioning Skills

•Open Questions Exercise

•The G.R.O.W. Approach

•G.R.O.W - Some Questions To Ask

•A Suggested Coaching Process  

MODULE 7: Setting SMART Objectives

Learning outcomes:

Identify and set SMART goals for your staff that are positive, motivating and productive.  

Topics covered:

•Setting Goals

•SMART Goals

•Measurability of Objectives

•Defining Standards Exercise  

MODULE 8: Your Personal Action Plan

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