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Performance Management

Suitable for line managers who have performance coach responsibilities (evaluating and managing others’ work) and need to help people achieve their potential.

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Learning Objectives

By the end of this course you will be able to:

• Understand the link between effective performance management and business results.
• Monitor and measure performance against agreed goals.
• Run regular appraisal meetings to encourage staff to reach agreed goals and pick up any development opportunities. 
• Confidently deal with difficult performance issues positively for all involved. 
• Recognise when to give formal and informal motivational feedback.

Pre-Requisites

None - though it is only suitable for existing managers or supervisors

Course Content

The Value of Performance Management 

• Defining performance management - what it is and why it matters 
• The benefits of effective performance management 
• Looking at common reasons for underperforming 
• Exploring your role as a performance manager and coach – how to get the best from others
• Setting clear expectations, SMART and behavioural objectives


Managing and Motivating for Individual Performance

• The link between motivation and performance including practical approaches for managing differing performance levels
• Identifying your personal leadership and coaching style 
• Changing your personal leadership style to get the most from the individual performer
• Improving and Developing Performance 
• What to do when the performance plan doesn’t work 
• Creating and implementing opportunities for learning based on personal styles
• Praising and celebrating good performance 
• The performance coach – spotting opportunities and keeping it informal and positive. Celebrating success
• Monitoring and evaluating performance (gathering performance data and evidence) 
• Providing clear and motivational feedback on a regular basis to improve individuals’ daily performance 
• Encouraging self-appraisal and review


Managing Under-performers 

• Identifying what constitutes poor performance 
• Handling difficult people in a fair and confident manner – encouraging them to find solutions and take ownership
• Understand disciplinary and grievance procedures
• Understand your role in grievance and disciplinary situations


Personal Development

• Formulating an action plan

Exams & Certification

Delegate who choose to complete an additional CMI assessment will be eligible for a CMI Level 3 Award

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