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Managing Staff for Better Performance

This is a one-day training course structured into 5 modules

COURSE AIMS

To provide a good understanding of the principles of leadership and the processes / skills required for effectively managing staff performance.

TARGET AUDIENCE

All those who have responsibility for managing staff.

Maximum class size for Performance Management courses is 10 delegates, which ensures that attendees get adequate time for personal attention from the instructor. At some of our centres, the maximum class size is 12 delegates.

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Course Content

MODULE 1:  Leadership versus Management
Topics covered:
  • Adairs Top Leadership Qualities
  • Action Centred Leadership
  • Management Styles
MODULE 2:  Giving Feedback
Topics covered:
  • Receiving Feedback
  • Assertiveness, Aggressiveness And Passivity
  • Assertiveness - The 3 Steps
  • Assertiveness And Feedback Exercise
MODULE 3:  Setting S.M.A.R.T. Objectives
Topics covered:
  • Measurability of Objectives
  • Defining Standards Exercise
MODULE 4:  Performance Management
Topics covered:
  • Skill / Will Matrix
  • Applying the Skill/Will Matrix
  • Managing Poorer Performance
  • Overcoming Performance Blockages
MODULE 5:  Managing Poor Performance
Topics covered:
  • Performance Counselling Meeting
  • Performance Counselling Meeting: Preparation
  • Undertaking The Performance Counselling Meeting
  • Performance Counselling Meeting Process
  • Exercise: Friday the 13th !

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