0345 4506120

Managing Staff for Better Performance

This is a one-day training course structured into 5 modules


To provide a good understanding of the principles of leadership and the processes / skills required for effectively managing staff performance.


All those who have responsibility for managing staff.

Maximum class size for Performance Management courses is 10 delegates, which ensures that attendees get adequate time for personal attention from the instructor. At some of our centres, the maximum class size is 12 delegates.


Course Content

MODULE 1:  Leadership versus Management
Topics covered:
  • Adairs Top Leadership Qualities
  • Action Centred Leadership
  • Management Styles
MODULE 2:  Giving Feedback
Topics covered:
  • Receiving Feedback
  • Assertiveness, Aggressiveness And Passivity
  • Assertiveness - The 3 Steps
  • Assertiveness And Feedback Exercise
MODULE 3:  Setting S.M.A.R.T. Objectives
Topics covered:
  • Measurability of Objectives
  • Defining Standards Exercise
MODULE 4:  Performance Management
Topics covered:
  • Skill / Will Matrix
  • Applying the Skill/Will Matrix
  • Managing Poorer Performance
  • Overcoming Performance Blockages
MODULE 5:  Managing Poor Performance
Topics covered:
  • Performance Counselling Meeting
  • Performance Counselling Meeting: Preparation
  • Undertaking The Performance Counselling Meeting
  • Performance Counselling Meeting Process
  • Exercise: Friday the 13th !

Privacy Notice

In order to provide you with the service requested we will need to retain and use your contact information in accordance with our Privacy Notice. If you choose to provide us with this information you explicitly consent to us using the information as necessary to provide the request service to you. If you do not agree please do not proceed to request the service from us.

Marketing Permissions

Would you like to receive our newsletter and other information on products and services which we think will be of interest to you by email. We will always treat your information with care and in accordance with our Privacy Notice. You are free to withdraw this permission at any time.


Our Customers Include