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Managing Bullying at Work

This course is designed to help organisations recognise and cope with bullying in the workplace. It will enable delegates to explore the reasons behind bullying, conflict and inappropriate behaviour. The course covers:

  • Defining and dealing with difficult behaviour
  • Management and leadership styles
  • Communication styles
  • Organisational culture
  • Organisational policy and strategy

This course is flexible to meet the needs of the individuals / organisations attending.

This Managing Bullying at Work training course is available throughout the UK.

CPD Value 5.5 Hours

Select specific date to see price, venue and full details.

Learning Objectives

  • An awareness of what bullying behaviour is and what effect it has on others
  • An understanding of how individuals can become bullies without knowing it
  • An understanding of how behaviour can be misinterpreted
  • An awareness of how some management styles can be perceived as bullying
  • An understanding of the importance of assertive communication in challenging other peoples behaviour
  • An understanding of how to manage emotions for better effect
  • An overview of practical coping strategies to offer employees
  • An overview of what organisations can do to minimise bullying in their organisation

Course Content

09.30       Introduction and Course Objectives

10.00       What bullying is and what effect it has on others / the organisation

10.30       Bullying versus firm management

10.45       Understanding the behaviour of both the bullies and the bullied

11.15       Dealing with inappropriate behaviour

12.00       Managing emotions

12.30       Practical coping strategies

13.00       Lunch

14.00       Assertive communication – getting the best behaviour from everyone

14.30       Helping the bullies and the bullied to develop better communication skills

15.00       Organisational policies and strategies

15.30       Action Planning

16.00       Summary and Action Plans Agreed

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