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Manage and Develop Business Relationships

The most successful relationships in business are those that achieve genuine mutual benefit for all parties. This means that client relationships can no longer be transactional; rather they are built on high levels of trust and mutual understanding.

Learning Objectives

By the end of the course you will be able to:

  • State how to build rapport and create trust in business relationships
  • Identify your Motivation Values System and how you approach conflict situations by completing the Strength Deployment Inventory
  • Improve your authentic listening and 3 level questioning skills
  • Demonstrate how to apply the ORDER methodology to enable rewarding conversations
  • Identify your power source(s) and develop your influencing and negotiating skills
  • Create a compelling goal and plan for managing and developing your business relationships

Course Content

  • Creating rapport and building trust
  • Strengths Deployment Inventory® - relationship awareness theory
  • Authentic listening & 3 level questioning
  • The ORDER methodology
  • Power, influence and negotiation
  • Action Planning

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Online Courses

You may prefer an online course if you are looking for a flexible and cost-effective solution. Online courses allow you to study at your own pace, at a time that suits you.

We have the following eLearning options available:

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