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Manage and Develop Business Relationships

The most successful relationships in organisations are those that achieve genuine mutual benefit for all parties. This means that client relationships can no longer be transactional; rather they are built on high levels of trust and mutual understanding.


In this 2 day course, we will explore some of the key aspects of working well with other people towards mutual goals and unpack some of the skills you need to do it well.

Who will the course benefit?
This course explores the challenges and opportunities that working with other professionals brings, helping us all gain the most from our experiences of working collaboratively.


This course will be great for any professional who wishes to grow their collaborative working skills to bring value to their role, specifically those around working with colleagues, managing stakeholders and resources in an effective way.

Select specific date to see price, venue and full details.

Learning Objectives

You’ll take part in an engaging and discursive session led by an expert facilitator and with a group of like-minded professional people.

During the two days you spend together you will understand how to:

• State how to build rapport and create trust in business relationships
• Identify and understand (using the Communication Styles Questionnaire) your strengths in communicating with others, your, and other people’s, preferences, how by adapting your style you can communicate with and influence others more effectively
• Improve your authentic listening and three level questioning skills
• Demonstrate how to apply the ORDER methodology to enable rewarding conversations
• Identify your power source(s) and develop your influencing and negotiating skills
• Create a compelling goal and plan for managing and developing your business relationships

Course Content

Virtual workshop outline


• Creating rapport and building trust
• Communication Styles Questionnaire™
• Paradigms and maps of the world
• Transactional analysis
• Authentic listening and 3 level questioning
• The ORDER methodology
• Power, influence and negotiation
• Action Planning

Pre-Reading

Pre and post-course work

Before the session, there is a short handout to print and fill in and you will complete the Emergenetics profile online using the link sent to you.

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