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IT Management Skills Training

Managing in an IT environment can greatly differ from traditional management practices, which means IT managers need to possess key skills and behaviors to get the most from their technical staff. In this training course, gain management skills for an IT environment, learn to lead with vision, motivate and empower with passion, facilitate effective communication, and delegate with clarity to individuals and teams working in an IT environment.

Key Features of this IT Management Skills Training Course:

  • After-course instructor coaching benefit
  • End-of-course exam included
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Learning Objectives

You Will Learn How To

  • Lead technical staff to excellence with vision, effective communication, and clear delegation
  • Leverage emotion to optimise communication and performance
  • Motivate and empower technical professionals
  • Delegate to focus the strengths of IT teams and build accountability
  • Reinforce performance with a shared vision

Course Content

Course Outline

The Challenge of IT Management

  • Defining relevant success factors based on customer requirements
  • Adopting best practices for an IT environment
  • Performing stakeholder analysis
  • Identifying interdependencies and expectations

Developing Management Excellence

A new management identity

  • Transitioning from a technical expert to a manager
  • Balancing leadership and administration
  • Managing technical specialists

Personalising your management style

  • Applying the Mintsberg action-based model
  • Aligning your management approach to the model
  • The top 10 management roles

Emotional Intelligence (EI) in Action

Incorporating EI into your management approach

  • Recognising three key skills to understand yourself
  • Interpreting behaviours and interacting more constructively with others

Engaging and controlling your emotions

  • Changing your behaviour to suit the situation
  • Leading by example

Motivating Technical Workers

Exploring key motivators

  • What technical people want from work
  • Increasing staff retention
  • Avoiding motivational pitfalls

Tailoring the approach to your team

  • The impact of generational differences
  • Assessing strengths to increase levels of engagement

Delegating for Empowerment

Cultivating commitment and accountability

  • Inspiring collaborative partnerships
  • Working with the strengths of your staff

Following a proven step-by-step process

  • Planning your delegation and defining the task
  • Assigning the task to individuals or teams
  • Determining tracking and follow-up
  • Achieving accountability through collaboration

Facilitating Success for IT Teams

Organising and developing effective teamwork

  • Negotiating shared expectations
  • Setting ground rules within your team
  • Cutting across organisational units, time zones and geographic boundaries
  • Overcoming the hidden overhead of separation

Leveraging team synergy

  • Creating a team state of mind
  • Facilitating team-building activities

Enhancing team communication

  • Applying a three-level model for team building
  • Harnessing the power of dynamic and diverse teams

Reinforcing and Redirecting Performance through Coaching

Managing day-to-day performance

  • Selecting suitable performance measures that work in a technical environment
  • The benefits of a continuous appraisal approach
  • Strengthening performance by integrating coaching and appraisal techniques

Minimising disruptions in the workplace

  • Recognising and addressing ineffective performance
  • Employing constructive feedback as a means of focusing positive behaviours

Implementing Your Managerial Goals

  • Creating practical, future-oriented goals
  • Defining desired outcomes
  • Focusing team efforts through common goals
  • Planning for short-term and long-term success
  • Supporting your organisational goals

Exams & Certification

IT Management Course Description

This includes 17 hours of Instructor-Led Training (ILT) or Virtual Instructor-Led Training (VILT) presented by an expert instructor-advisor.

Industry Credits & Certification

This course offers you the opportunity to earn the following industry credit and certifications

  • 17 NASBA Credits (live, in-class attendance required)

This course is approved by PMI® for 17 professional development units (PDUs).

  Leadership : 10 PDUs
  Business & Strategic : 7 PDUs

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Virtual Classroom

Virtual classrooms provide all the benefits of attending a classroom course without the need to arrange travel and accomodation. Please note that virtual courses are attended in real-time, commencing on a specified date.

Virtual Course Dates

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