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Introduction to Management

This course will provide an introduction to some of the key principles and skills of management.


This course is appropriate for anyone who has recently been appointed to a team leader or supervisory role for the first time.  It is also beneficial for those considering moving into a team leader role and who wants a clearer idea of what might be involved.

Select specific date to see price, venue and full details.

Learning Objectives

By actively participating in this course, you will learn about the following:

  • Describe the role and skills of an effective manager.
  • Organise your workload so that you can optimise your time and effectiveness.
  • Use a range of techniques to motivate your staff.
  • Give performance feedback assertively.
  • Develop strategies for dealing with difficult members of staff.


You will get the most our of this course if you are in the role of a team leader or are looking to move into this role in the near future.

Course Content

The following topics will be covered in this course:

  • The roles and responsibilities of a team leader
  • The skills and attributes of an effective team leader
  • Prioritising and scheduling tasks
  • Getting the best out of your staff
  • Leadership styles
  • Giving and managing feedback
  • Dealing with difficult staff and situations

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