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ILM Level 5 Certificate in Coaching and Mentoring

Coaching and mentoring managers is essential for the development of a high performing, collaborative business. Establishing a core of effective managers who can develop staff and communicate strategy effectively so staff know what is expected of them and feel supported, is pivotal to successful competitive businesses.

Modules covered:

  • Understanding the Skills
  • Principles and Practice of Effective Management Coaching and Mentoring
    Reviewing own Ability as a Management Coach or Mentor
  • Undertaking Management Coaching or Mentoring in the Workplace

ILM credits: 13

Programme structure

The workshops are highly participative, using facilitated discussion, brief presentations, coaching practices and feedback. The workshops promote reflection and improvement, and encourage participants to find opportunities to apply the learning in the workplace. Participants are supported with action learning based coaching sessions and will complete three work-based learning assignments, which are assessed and verified by the ILM in order to achieve their qualification. Participants will be asked to conduct coaching sessions with 3 colleagues to coach for the duration of the programme. The coaching documentation will play an essential part in the assessment.

Target Audience

This programme is for managers with significant responsibility for coaching and mentoring as part of their day-to-day role, learners planning to move into a development role and those wishing to start a career as a freelance coach or mentor.

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Learning Objectives

By the end of the programme you will be able to:

  • Apply coaching and mentoring best practice to the benefit of managers in your direct organisation
  • Understand and apply the fundamentals of coaching ethics in line with the European Mentoring and Coaching Council (EMCC) principles
  • Create an effective contract and effectively scoped framework for your coaching sessions
  • Use effective diagnostic and assessment tools
  • Overcome barriers to coaching and establish trust and credibility with your coachees
  • Practise effective listening and elicitation/questioning skills
  • Utilise established coaching models and frameworks
  • Create an effective coaching diary and coaching records
  • Respond effectively to feedback for continuous improvement

Pre-Requisites

An understanding of the basic fundamentals of coaching and a minimum of 1 year's coaching experience in the workplace.

Course Content

This programme will:

  • Examine the purpose and benefits of workplace coaching
  • Explore how coaches should contract and manage the confidentiality and ethics of coaching
  • Explain the roles and responsibilities of an effective workplace coach
  • Identify the range of behaviours and characteristics of an effective coach
  • Explore managing the coaching process, agreeing goals and following simple coaching models and frameworks
  • Identify a range of tools and techniques (including diagnostic tools and those exploring learning preferences)
  • Examine the purpose and structure of maintaining effective basic coaching records (documentation)
  • Provide tools for overcoming a range of barriers to coaching
  • Provide supervision and feedback for coaching improvement
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