25,000+ Courses Nationwide
0345 4506120

Handling Difficult Conversations Confidently

This course is for anyone who struggles with difficult conversations in the workplace, whether about work-related performance, interpersonal skills, personal hygiene or other challenging topics. It provides delegates with a range of options for tackling difficult conversations at work in a professional and objective way, making sure that the point they want to get across is made clearly and confidently, whilst also taking into account how the message is received.

CPD Value 3 Hours

Select specific date to see price, venue and full details.

Learning Objectives

  • Better understanding of personality types and the best ways of communicating with others according to their preferences
  • Techniques for tackling difficult topics and the opportunity to practice in a safe environment
  • Insight into the mistakes most often made holding crucial conversations and how to avoid them
  • A step-by-step guide for handling challenging conversations

Course Content

13:45 – 14:00  Welcome and Course Objectives

14:00 – 14:30 What Makes a Conversation Difficult?

14:30 – 15:15  Social Styles and Communication Preferences

15:15 – 15:30  Coffee break

15:30 – 16:15  Typical Pitfalls and How to Overcome Them

16:15 – 16:45  Guide to Handling Challenging Conversations

16:45 – 17:00  Action Planning, Review and Close

Related Courses

Privacy Notice

In order to provide you with the service requested we will need to retain and use your contact information in accordance with our Privacy Notice. If you choose to provide us with this information you explicitly consent to us using the information as necessary to provide the requested service to you. If you do not agree please do not proceed to request the service from us.

Marketing Permissions

Would you like to receive our newsletter and other information on products and services which we think will be of interest to you by email. We will always treat your information with care and in accordance with our Privacy Notice. You are free to withdraw this permission at any time.


We work with the best