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Fundamental Skills for the New Supervisor or Team Leader

This one-day workshop provides an introduction to staff supervision by defining the role and responsibilities of a supervisor, and making the transition to the role. It then deals with key issues like communication skills, managing conflict, dealing with difficult employees and time management.


Course Content

Course Introduction and Overview
Making the Transition
• How will my Role Change?  • Tips for Learning the Ropes Quickly  • Questions Supervisors Have

Responsibilities of a Supervisor
• Case Studies

Setting Goals
• Setting Goals

• The Communication Funnel  • Active Listening  • Asking Questions  • What is Paraphrasing?  • Non-Verbal Messages

Time Management
• Managing your Priorities  • Say When  • Learn More  • Ask for Help  • Give it Away Delegate

Managing Conflict
• The Conflict Resolution Process  • Seven Steps to Ironing Things Out

Dealing with Difficult Employees
• The Over-Dependent Employee  • The Lazy Employee  • The Hostile Employee  • The Chronic Complainer

A Personal Action Plan

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