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Fundamental Skills for the New Supervisor or Team Leader

This one-day workshop provides an introduction to staff supervision by defining the role and responsibilities of a supervisor, and making the transition to the role. It then deals with key issues like communication skills, managing conflict, dealing with difficult employees and time management.

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Course Content

Course Introduction and Overview
Making the Transition
• How will my Role Change?  • Tips for Learning the Ropes Quickly  • Questions Supervisors Have

Responsibilities of a Supervisor
• Case Studies

Setting Goals
• Setting Goals

Communication
• The Communication Funnel  • Active Listening  • Asking Questions  • What is Paraphrasing?  • Non-Verbal Messages

Time Management
• Managing your Priorities  • Say When  • Learn More  • Ask for Help  • Give it Away Delegate

Managing Conflict
• The Conflict Resolution Process  • Seven Steps to Ironing Things Out

Dealing with Difficult Employees
• The Over-Dependent Employee  • The Lazy Employee  • The Hostile Employee  • The Chronic Complainer

A Personal Action Plan

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