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First Line Manager Skills

First Line Managers in an organisation have often been promoted within from a technical or specialist job or have come in from another organisation. 

In both cases there will be many new skills to learn and this course will enable you to become more focussed on the objectives of the organisation, develop clear and analytical thinking and become more proactive in a leadership role.

The course looks at the key elements of management – planning, organising, people management and resources control.  Emphasis throughout is on positive thinking and taking the team forward.

 Also in the day are included personal planning, effective team building, decision taking, delegation, communication skills and motivating people.


This First Line Manager Skills course is available throughout the UK.

CPD Value 5.5 Hours

Select specific date to see price, venue and full details.

Learning Objectives

  • An opportunity to gain, or re-visit, supervisory management skills and build on these to produce better results
  • An understanding of the importance of planning
  • An ability to use teams to full advantage
  • Improve communication skills
  • An ability to prevent and solve problems
  • An ability to undertake target setting

Course Content

09:30 - 10:00 Coffee & Course Objectives

10:00 - 10:30 The Supervisory Process (Identifying the main aspects of a managers role and starting the proactive process)

10:30 - 11:30 The Importance of Planning (Turning the vision and mission into practical objectives for your team)

11:30 - 12:45 Organising to Achieve (Getting things done in the most effective and efficient ways. Using teams to full advantage)

12:45 - 13:45 Lunch

13:45 - 15:00 Communicating the Message (Listening skills and using the right language; taking the initiative and being motivational)

15:00 - 16:30 Taking Control (Introducing and using measurements; preventing and solving problems)

16:30 Summary & Action Plans Agreed

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