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Essential Management Skills

As someone NEW to Management, you may have an idea of the kind of manager you would like to be. Perhaps you would like to model yourself on a Manager you have had, who has mentored and inspired you.

You too can become an influential Manager, one who commands respect and co-operation, once you understand the dynamics involved in managing people.

This management course is for you if:

You are new to a management role and want to learn the tools and techniques that will give you a firm foundation upon which to build your career in management.

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Learning Objectives

  • Understand the dynamics of managing people.
  • Appreciate the Manager’s role and responsibilities.
  • Understand how to modify your management style to suit individual personality types.
  • Acquire the confidence to implement new practices.
  • Understand motivational factors and how to apply them.

Course Content

Introduction to Essential Management Skills Course

Being Today’s Manager

  • Define the role of the Manager
  • Self assessment
  • Setting standards for yourself and others
  • Responsibilities, context and challenges
  • Characteristics of an effective Manager

The Management Process

  • Agreeing goals
  • Setting SMART objectives
  • Action planning
  • Involving the team
  • Allocating work
  • Supporting and monitoring results


Managing Yourself and Your Time

  • Time stealers
  • Prioritising tasks
  • Focusing on results


Developing Your Management Style

  • Using your personal style to maximise results
  • Personal strengths and blind spots    


Communication

  • Effective listening
  • Powerful questioning
  • Assertive communication


Delegation and Motivation

  • Getting the best out of people
  • Developing and 'stretching' people


Managing People and Performance

  • Strategies for managing difficult people and situations
  • Coaching for performance
  • The performance management process


Action Planning

Review of Essential Management Skills course.

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Virtual Classroom

Virtual classrooms provide all the benefits of attending a classroom course without the need to arrange travel and accomodation. Please note that virtual courses are attended in real-time, commencing on a specified date.

Virtual Course Dates

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