25,000+ Courses Nationwide
0345 4506120

Emotional Intelligence: Achieving Leadership Success

The most effective and successful leaders in organisations today have a high level of emotional intelligence, also referred to as Emotional Quotient (EQ). Through self-management tools and techniques, this training course provides you with the strategies to manage your emotions, respond usefully to the emotions of others, and improve personal effectiveness and team performance.

In this course, you develop greater self-awareness and strengthen your leadership. You learn to apply four core emotional intelligence skills for achieving results, identify your emotional strengths and areas for development, demonstrate the attributes of an emotionally-intelligent leader, and respond to difficult people by inspiring and fostering respect.

Select specific date to see price, venue and full details.

Learning Objectives

You Will Learn How To:

  • Develop greater self-awareness and strengthen your leadership
  • Apply four core emotional intelligence competencies for achieving results
  • Demonstrate the attributes of an emotionally intelligent leader
  • Respond to difficult people by inspiring and fostering respect
  • Build and maintain an emotionally intelligent team


Recommended Experience

Time in a leadership role

Course Content

The Basics of Emotional Intelligence

Establishing a common definition of EQ

  • EQ - a measure of one's emotional intelligence
  • Exploring intelligence as a multi-dimensional model

The benefits of EQ in the workplace

  • Assessing your individual EQ baseline
  • Applying EQ to become a more authentic leader
  • Applying EQ to become a more authentic leader
  • Self-Awareness: The Key to Emotional Intelligence

    Expanding self-awareness

    • Balancing your brain's internal Advisors: Emotional, Rational, Intuitive and Instinctual
    • The impact of head, heart and guts on behaviour
    • 10 self-awareness strategies

    The value of the EQ Competency Model

    • Evaluating a proven emotional competency model
    • The core competencies: self-awareness, self-management, social awareness and relationship management

    Appraising and interpreting your EQ

    • Outlining your personal profile
    • Determining your strengths and areas for development
    • Determining your strengths and areas for development
    • The Competent Self-Manager

      Recognising and affirming your emotions

      • Benefiting from being honest and open with yourself
      • Expanding your behavioural repertoire for personal effectiveness
      • Emphasising the importance of personal congruency
      • Increasing the range of your emotional vocabulary

      Developing personal authenticity

      • Demonstrating authentic leadership through your actions
      • Balancing personal effectiveness through greater control and flexibility of your emotional responses

      emotional responses

      • Leading With Courage

        Applying EQ best practices

        • Differentiating between managers and leaders
        • Gaining insight into your leadership courage
        • Consciously thinking as a leader

        Taking control of your negative self-talk

        • 10 self-management strategies
        • Banishing self-disempowering words
        • Reframing ineffective language
        • Disputing unhelpful thought processes

        Interpersonal Effectiveness: Social Awareness and Relationship Management

        Reading the emotional landscape

        • Recognising and valuing the emotions of others
        • Expressing authentic thoughts and feelings
        • Reflecting and paraphrasing for effective listening

        Creating a productive team environment

        • Practising self-disclosure to improve relationships
        • Applying the Johari Window framework
        • Leveraging active listening techniques
        • Responding thoughtfully to difficult people

        Facilitating effective communication

        • Applying strategies for managing relationships
        • Creating a positive emotional landscape
        • Actively engaging the emotions of others
        • Matching your words with your body language

        Building an Emotionally Intelligent Team

        Building strong teamwork

        • Establishing group norms that bring out the best in teams
        • Constructively managing your workplace anger
        • Facilitating emotional honesty and trust

        Balancing individual team member roles

        • Handling strong emotional reactions
        • Motivating others through authentic leadership
        • Fostering employee engagement and morale

        Applying Emotional Intelligence

        Practising emotionally intelligent leadership

        • Creating the climate for performance excellence
        • Acting on personal insights and breakthroughs
        • Adopting effective leadership behaviours and attitudes
        • Exemplifying emotional self-control
        • Moving forward with your EQ plan

Related Courses

Privacy Notice

In order to provide you with the service requested we will need to retain and use your contact information in accordance with our Privacy Notice. If you choose to provide us with this information you explicitly consent to us using the information as necessary to provide the requested service to you. If you do not agree please do not proceed to request the service from us.

Marketing Permissions

Would you like to receive our newsletter and other information on products and services which we think will be of interest to you by email. We will always treat your information with care and in accordance with our Privacy Notice. You are free to withdraw this permission at any time.


We work with the best