0845 450 6120

Effective Collection Techniques

Suitable for anyone involved in collecting trade debts from customers who wants to concentrate on improving in the key elements of their job.

We don't currently have any courses listed for Effective Collection Techniques, would you like to view all courses for Leadership & Management?

Learning Objectives

By the end of this course you will be able to:

    * Recognise the importance of good credit control.
    * Implement good practice techniques to meet collection targets.
    * Understand the significance of contract terms.
    * Carry out all elements of the collections cycle.
    * Apply improved telephone techniques.
    * Choose the most appropriate combination of collections tools.
    * Decide when and how to escalate debt or take third party action.
    * Collect the toughest debts with greater confidence.



Course Content

A hands-on course focusing on the process of credit management as well as the techniques of collections that provides new credit controllers with the tools and techniques to collect payments.

To be a successful collector it’s important to understand that collections are competitive.  This practical course will enable delegates to operate a complete collections cycle with increased confidence using best practice techniques. It will give them new ideas to put into practice immediately, and help them to ensure that they are first in the queue for payment.

Exams & Certification


One Month
Two Months
Three Months
More than Three Months
PRINCE2 Foundation & Practitioner
MSP Foundation & Practitioner
APMP Certificate
ITIL Foundation
Scrum in One Day
Certified ScrumMaster
ISTQB Software Test Foundation
Microsoft Project
BCS Business Analysis Practice
Other - Please Specify Below

Our Customers Include