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Advanced Credit Control - Customer Focused

Course Details

Name Advanced Credit Control - Customer Focused
Description
URL
Location:
Manchester
Start Date:
Working Days:
Price:
£400.00 +vat
Availability:
Exam:
Residential:
Course ID:
511504

Overview

"Credit Controllers wish to control credit rather than chase debt."

As an experienced credit controller you have a full understanding of cash flow and finance.  This course looks at the soft skills required to harness positive relationships inside and outside of the business to enhance customer perception and increase margin.

Learning Objectives

  • An understanding of the importance of the credit controller to on-going business success
  • Developing the appropriate relationships to control credit rather than chase debt
  • A greater awareness of the cost to brand of putting a client on 'Stop' without the knowledge of the Sales person or Buyer
  • Increased enjoyment in the role
  • Positive impact on cash flow and margin

Course Content

09:30 - 10:00 Coffee & Course Objectives

10:00 - 11:00 Utilising positive communication skills to Influence and Persuade

11:00 - 11:15 Coffee Break

11:15 - 13:00 Credit Controllers as an integral part of the customer journey

13:00 - 14:00 Lunch

14:00 - 15:00 Understanding the cost in time, money and manpower to identify the target market and convert to sales.

15:00 - 16:00 Importance of developing the right relationships, internally and externally to positively promote the brand and cash flow.

16:00 - 16:30 Putting it all together.Summary & Action Plans Agreed

Manchester

Location:

De Vere Cheadle House
Cheadle Royal Business Park
SK8 3FS

 

Directions:

By Road:

From the M60

Exit at Junction 3 and take the A34 (dual carriageway) signed to Cheadle and Cheadle Royal. 

Continue through the first set of traffic lights, then take the first exit from the A34 signed to Cheadle Royal. At the roundabout take the 4th exit onto Cheadle Royal Business Park. Continue along this road where you will pass David Lloyd Leisure on the left. Cheadle House is located on the right hand side. Park inside the barrier car park. 

From the M56

Exit at Junction 5 signposted to the Airport. Take the left hand lane following signs for Terminal 2.

At roundabout go straight on, signposted A5166, Wimslow. At next junction follow signs for All Traffic. At round-a-bout follow sign for A5166 Cheadle. 

At the first set of traffic lights (facing Manchester International Office Centre) turn left towards Heald Green. At the next set of traffic lights, turn right towards Heald Green and Cheadle, passing Heald Green railway station (Finney Lane). 

Continue for 1.5 miles until the next set of traffic lights and turn left. Go straight over the first roundabout and left at the second, into Cheadle Royal Business Park. Follow the main road, go straight over the next mini roundabout and Cheadle House in on the right. 

Park inside the barrier car park. 

From the M6 northbound

Exit at Junction 19. Take the A556 through Mere Turn right onto the M56. Follow the instructions above.

By Rail 15 minutes drive to either Stockport or Wilmslow stations. (Both InterCity lines) 

If you require a taxi please contact our reception team: 0844 980 2303

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