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Advanced Credit Control - Customer Focused

Course Details

Name Advanced Credit Control - Customer Focused
Description
URL
Location:
Bristol
Start Date:
Working Days:
Price:
£400.00 +vat
Availability:
Exam:
Residential:
Course ID:
511493

Overview

"Credit Controllers wish to control credit rather than chase debt."

As an experienced credit controller you have a full understanding of cash flow and finance.  This course looks at the soft skills required to harness positive relationships inside and outside of the business to enhance customer perception and increase margin.

Learning Objectives

  • An understanding of the importance of the credit controller to on-going business success
  • Developing the appropriate relationships to control credit rather than chase debt
  • A greater awareness of the cost to brand of putting a client on 'Stop' without the knowledge of the Sales person or Buyer
  • Increased enjoyment in the role
  • Positive impact on cash flow and margin

Course Content

09:30 - 10:00 Coffee & Course Objectives

10:00 - 11:00 Utilising positive communication skills to Influence and Persuade

11:00 - 11:15 Coffee Break

11:15 - 13:00 Credit Controllers as an integral part of the customer journey

13:00 - 14:00 Lunch

14:00 - 15:00 Understanding the cost in time, money and manpower to identify the target market and convert to sales.

15:00 - 16:00 Importance of developing the right relationships, internally and externally to positively promote the brand and cash flow.

16:00 - 16:30 Putting it all together.Summary & Action Plans Agreed

Bristol (Clifton)

Location:

EEF Venues
Engineer's House
Clifton Down Road
Clifton, Bristol
BS8 3NB

 

Directions:

By Road: Engineer's House is easily accessible from the M4 and M5 within a 10 minute drive. FREE parking is available on site as well as a regular complementary shuttle service operating to and from West End Car Park in the city centre.

Travelling by rail Bristol Temple Meads mainline station is a short distance from Engineer's House. Taxis are readily available from outside the station, and we have a shuttle service running throughout the day (as mentioned above).

Local Bus services Plan your journey at https://travelwest.info/bus/timetables-and-journey-planning

Travelling by air Engineer's House is a 20 minute drive from Bristol City Airport.

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