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Advanced Credit Control - Customer Focused

Course Details

Name Advanced Credit Control - Customer Focused
Description
URL
Location:
London - City
Start Date:
Working Days:
Price:
£400.00 +vat
Availability:
Exam:
Residential:
Course ID:
481443

Overview

"Credit Controllers wish to control credit rather than chase debt."

As an experienced credit controller you have a full understanding of cash flow and finance.  This course looks at the soft skills required to harness positive relationships inside and outside of the business to enhance customer perception and increase margin.

Learning Objectives

  • An understanding of the importance of the credit controller to on-going business success
  • Developing the appropriate relationships to control credit rather than chase debt
  • A greater awareness of the cost to brand of putting a client on 'Stop' without the knowledge of the Sales person or Buyer
  • Increased enjoyment in the role
  • Positive impact on cash flow and margin

Course Content

09:30 - 10:00 Coffee & Course Objectives

10:00 - 11:00 Utilising positive communication skills to Influence and Persuade

11:00 - 11:15 Coffee Break

11:15 - 13:00 Credit Controllers as an integral part of the customer journey

13:00 - 14:00 Lunch

14:00 - 15:00 Understanding the cost in time, money and manpower to identify the target market and convert to sales.

15:00 - 16:00 Importance of developing the right relationships, internally and externally to positively promote the brand and cash flow.

16:00 - 16:30 Putting it all together.Summary & Action Plans Agreed

London

Description:

The venue has great transport links with several tube stations within a 5 minute walk. It has free wi-fi and unlimited refreshments throughout the day. The lunch buffet is included in all full day courses is excellent.

Location:

150 Minories
Aldgate
London
EC3N 1LS

 

Directions:

The best way to get to the venue is to use public transport. The closest Tube station is Aldgate, which is on the Circle line and Metropolitan line. When you come out of the station, cross the road and walk to the right. Take your first left which brings you on to the Minories and our venue is less than a minute away. There are numerous buses that pass within a very short walk. 

If you do get lost, please call our venue on 020 7959 6065 and they will guide you in.

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