"Credit Controllers wish to control credit rather than chase debt."
As an experienced credit controller you have a full understanding of cash flow and finance. This course looks at the soft skills required to harness positive relationships inside and outside of the business to enhance customer perception and increase margin.
Select specific date to see price, venue and full details.
Learning Objectives
- An understanding of the importance of the credit controller to on-going business success
- Developing the appropriate relationships to control credit rather than chase debt
- A greater awareness of the cost to brand of putting a client on 'Stop' without the knowledge of the Sales person or Buyer
- Increased enjoyment in the role
- Positive impact on cash flow and margin
Course Content
09:30 - 10:00 Coffee & Course Objectives
10:00 - 11:00 Utilising positive communication skills to Influence and Persuade
11:00 - 11:15 Coffee Break
11:15 - 13:00 Credit Controllers as an integral part of the customer journey
13:00 - 14:00 Lunch
14:00 - 15:00 Understanding the cost in time, money and manpower to identify the target market and convert to sales.
15:00 - 16:00 Importance of developing the right relationships, internally and externally to positively promote the brand and cash flow.
16:00 - 16:30 Putting it all together.Summary & Action Plans Agreed
