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VeriSM Plus

VeriSM™ is a service management approach that helps service providers to create a flexible operating model to meet desired business outcomes.

It describes how an organisation can define its service management principles and then use organisational capabilities, emerging technologies and a combination of management practices to deliver value.

The Plus Certificate forms a bridge into VeriSM™ and will build upon your existing service management certifications from most other recognised frameworks including ISO 20000, ITIL® and IT4IT, preparing you for service management for the digital age. 

Target Audience

All professionals and organisations involved in delivering value to customers through the delivery, development, operation and / or promotion of services. VeriSM™ is designed to build upon fundamental service management skills and knowledge gained through VeriSM™ Essentials or another service management framework, to enable individuals to participate most effectively in a service organisation and to deliver value to the consumer. If you are completely new to service management - then you should choose VeriSM™ Essentials as your first certification.



Candidates wishing to take this VeriSM™ Plus Certificate must hold one or more of the following:

  • A current Foundation Certificate (or equivalent) from most other recognised service management frameworks (e.g ITIL Foundation, ISO20000 Foundation)
  • VeriSM™ Essentials Certificate

Course Content


The Service Organization

  • Digital transformation
    • Impact of new technology on organizations
    • Impact of digital transformation on service management

People and Organisational Structure

  • Organisation structure
    • Differences between a leader and a manager
    • Competencies of the service management professional
    • Elements of a well-functioning team

The VeriSM™ Model

  • Elements of the VeriSM™ model
  • How VeriSM™ re-defines service management
  • How VeriSM™ uses the management mesh to create and     stabilize services
  • Elements within each of the four stages of the VeriSM™     model
    • Define
    • Produce
    • Provide
    • Respond
  • The process of selecting and integrating management practices.
  • The characteristics of successful operating models

Progressive Practices

  • The success factors for adopting progressive management     practices
  • The key concepts and when to apply Agile, DevOps, SIAM™,     Lean as a management practice.

Innovative Technologies

  • Impact of Technology    
    • Summarize the implications of technology on service management
    • Explain the benefits of cloud, virtualization, and automation
    • Explain the impact of big data, internet of things, mobile computing,bring your own device on service management
    • Describe serverless computing, artificial intelligence, Robotic Process Automation (RPA), Machine Learning, and containerization

Getting Started with VeriSM™

  • Identify how to get started
  • Describe how to move from reactive to proactive operations


Exams & Certification

Exam format

  • 30 minutes 'closed book'
  • 20 multiple choice questions
  • Pass mark is 65% (13/20)
One Month
Two Months
Three Months
More than Three Months
PRINCE2 Foundation & Practitioner
MSP Foundation & Practitioner
APMP Certificate
ITIL Foundation
Scrum in One Day
Certified ScrumMaster
ISTQB Software Test Foundation
Microsoft Project
BCS Business Analysis Practice
Other - Please Specify Below

Online Courses

You may prefer an online course if you are looking for a flexible and cost-effective solution. Online courses allow you to study at your own pace, at a time that suits you.

We have the following eLearning options available:

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