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ITIL Specialist - Change Management

The ITIL Specialist in Change Management course provides candidates with an understanding of the principles of, and practical experience, of using industry best practice involved in the prioritising and assessing of changes, authorising changes, managing the building, testing and implementation of changes, reviewing changes and the planning and implementation of the change process, leading to a Specialist qualification in Change Management.

The subject matter within this qualification is based on industry best practice, frameworks and guidelines including ITIL, COBIT and ISO/IEC 20000. This qualification forms part of the 'ITSM Specialist' series.

Target audience

This course is aimed at those working or preparing to work in a Change Management role and/or within a Change Management process whether at a technical, operational, supervisory or managerial level. This course may also be of interest to Project Managers, Business Managers and Business Process Owners.

This course is aimed at:

Individuals who require a working knowledge of the industry best practice used in Change Management and how it may be used to enhance the quality of ITSM within an organisation.

IT professionals who are working within an organisation which has adopted and adapted some of these practices and are required to deliver or improve Change Management within an ongoing Service Improvement Programme (SIP)

Individuals who wish to sit the Specialist Certificate in Change Management Exam (sat on the last day of the course)

Learning Objectives

The purpose of the Specialist qualification in Change Management is to certify that the candidate has gained the knowledge of relevant industry best practices and is capable of applying them in a working environment.


ITIL Foundation Certificate

Course Content

Holders of the Specialist Certificate in Change Management will be able to demonstrate their competence in, and their ability to:

• Explain the goals and objectives of Change Management
• Understand and explain processes and roles of Change Management
• Use different approaches to, and application of, standards, industry best practice  Frameworks and guidelines, relevant to Change Management
• Develop and improve the customer and business focus of Change Management
• Prioritise and assess the impact of proposed changes
• Access and manage the risk, benefit and cost of proposed changes
• Manage the authorisation process
• Manage changes through their lifecycle
• Define and agree change models and standard changes
• Produce and manage forward schedules of change
• Co-ordinate, schedule, target and focus resources on managing changes, based on Priorities
• Oversee and manage the building, testing and implementation of authorised changes
• Be aware of the support tools and techniques available for the implementation and support of Change Management, where possible identifying and instigating Improvements
• Analyse change records, reports and statistics and propose resolutions to reduce the number of failed changes by proactively preventing failed changes, in conjunction with Problem Management
• Produce Change Management reports for dissemination and interpret and use their contents
• Understand the interdependencies between Change Management and other IT areas and processes
• Assist with the planning and implementation of Change Management

Exams & Certification

The examination is a 1½ hours closed book, multiple-choice paper.

There are 25 questions which are scenario based.

Pass Mark - 16/25

Accredited by PeopleCert for the delivery of ITIL® training.

ITIL® is a registered trade mark of AXELOS.

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Online Courses

You may prefer an online course if you are looking for a flexible and cost-effective solution. Online courses allow you to study at your own pace, at a time that suits you.

We have the following eLearning options available:

Virtual Classroom

Virtual classrooms provide all the benefits of attending a classroom course without the need to arrange travel and accomodation. Please note that virtual courses are attended in real-time, commencing on a specified date.

Virtual Course Dates

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