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ITIL Service Design & Service Transition Fast Track

ITIL® (Information Technology Infrastructure Library) is the most widely accepted approach to IT service management best practice.

This comprehensive bootcamp brings together the official ITIL lifecycle certification for Service Design and Service Transition. The course will provide you with critical knowledge and practical guidance in:
• the management principals and core concepts required to design new or modify existing IT services.
• ensuring that the introduction, deployment, transfer and decommissioning of new or changed services is consistently well managed.

The ITIL Service Design publication focuses on the holistic design requirements related to people, process, technology and governance needed to convert strategic objectives into value focused IT service portfolios.

The scope of Service Design is not limited to new services. It includes the changes and improvements necessary to increase or maintain value to customers over the lifecycle of services, the continuity of services, achievement of service levels, and conformance to standards and regulations. It guides organizations on how to develop design capabilities for service management.

Successful Service Transition depends on an effective understanding and application of Change Management, quality assurance and risk management, as well as effective program and project management. This makes it possible, at every stage through Service Transition to plan, monitor and confirm progress against current business requirements, not just for one service but across all services in transition. Service Transition does not end abruptly when a new or changed service goes live; rather, it works with Service Operation to deliver early life support.

Target Group

The training ITIL® Classroom is designed to provide insight into the basic processes of Service Management, understanding, and is therefore especially suitable for:

CIOs
CTOs
Managers
Supervisory Staff
Team Leaders
Designers
Architects
Planners
IT Consultants
IT Audit Managers
IT Security Managers
Any IT professional involved in the design and transition of IT services

 

Bundle Offer   ITIL Expert Bundles from £1,995 - More Details

 

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Learning Objectives

  • Gain critical knowledge and practical guidance regarding the management principles and core concepts required to design new or modify existing IT services
  • Identify and agree on the business requirements for input into your service design
  • Integrate Enterprise Architecture practices with service blueprinting
  • Apply IT standards and policies to decision-making for service design and improvement
  • Establish an account management and business engagement based on successful Service Level Management principles
  • Manage the risk of the organization by reducing the exposure to availability and capacity Incidents
  • Integrate the Information Security Management System into the risk management practices of the organisation
  • Define and categorize IT services and offer them to the business in a coherent way
  • Improve service provisioning from an accurate and complete service catalog
  • Walk away with critical knowledge and practical guidance on ensuring that the introduction, deployment, and decommissioning of new or changed services is consistently well managed.
  • Integrate your Software Development Methodology with effective Release and Change Management practices.
  • Reduce the risk of service outages through management assessments and increased accountability.
  • Establish a holistic and responsive testing and validation practice and function in support of quality assurance.
  • Formalize a business focused evaluation process to ensure that both functional and non-functional requirements are met.
  • Identify and implement appropriate levels of control and separation of duties for the service transition to production.
  • Improve your organization’s business value with knowledge and practical guidance on how to establish the processes required to run a stable day-to-day IT operations environment.
  • Establish enterprise IT operations and monitoring practices to assure successful IT service delivery.
  • Stabilize steady state and lights on practices by integrating events to Incident and Problem Management.
  • Stop Service Desk horror stories by implementing end-to-end ownership of Incidents.
  • Assure that the promise of the implemented services are meeting the needs of the customers.
  • Move from reactive operations to proactive management by assuring support processes adhere to defined policies
  • Understand how the traditional functions of IT Management play multiple critical roles across various IT processes
  • Assure the type and amount of application and technical resources are available when needed

Pre-Requisites

To enrol in this course you need to have the following certificates 'ITIL® Foundation' .

Course Content

What You Will Learn


Service Design
• The relationship between business value and service design
• The principles of balanced service design (functionality, resources, schedule)
• How to identify meaningful service requirements
• The relationship between service, application, infrastructure and data architectures
• The key roles and organizational capabilities of service design
• The relationship of design constraints to service utility and warranty
• The advantages and disadvantages of various strategic sourcing and delivery models (insourcing, outsourcing, co-sourcing, etc.)
• Review of Service Design processes, and their associated policies, challenges, risks and critical success factors, including:
o Design Coordination
o Service Catalog Management
o Service Level Management
o Capacity Management
o Availability Management
o IT Service Continuity Management
o Information Security Management
o Supplier Management
• Interaction of Service Design processes with other Service Lifecycle processes
• Technology and implementation considerations for Service Design

Service Transition:
• Review of Service Transition processes and their associated roles, responsibilities, challenges, risks and critical success factors, including:
o Transition Planning and Support
o Knowledge Management
o Service Asset and Configuration Management
o Change Management
o Release and Deployment Management
o Service Validation and Testing
o Change Evaluation
• Interaction of Service Transition processes with other Service Lifecycle processes Managing communication and commitment
• Managing organizational and stakeholder change
• Technology and implementation considerations for Service Transition

Exams & Certification

Certification

ITIL Intermediate Certificate in Service Design
ITIL Intermediate Certificate in Service Transition

One Month
Two Months
Three Months
More than Three Months
PRINCE2 Foundation & Practitioner
MSP Foundation & Practitioner
APMP Certificate
ITIL Foundation
Scrum in One Day
Certified ScrumMaster
ISTQB Software Test Foundation
Microsoft Project
BCS Business Analysis Practice
Other - Please Specify Below

Online Courses

You may prefer an online course if you are looking for a flexible and cost-effective solution. Online courses allow you to study at your own pace, at a time that suits you.

We have the following eLearning options available:

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