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ITIL Service Design & Service Strategy Fast Track

ITIL® (Information Technology Infrastructure Library) is the most widely accepted approach to IT service management best practice.

This comprehensive bootcamp brings together the official ITIL lifecycle certification for Service Design and Service Strategy. The course will provide you with critical knowledge and practical guidance in:
• the management principals and core concepts required to design new or modify existing IT services.
• the knowledge and management principles required to formulate IT service strategy and the organizational capability to provide the vision and forward direction for Service Management.

The ITIL Service Design publication focuses on the holistic design requirements related to people, process, technology and governance needed to convert strategic objectives into value focused IT service portfolios. The scope of Service Design is not limited to new services. It includes the changes and improvements necessary to increase or maintain value to customers over the lifecycle of services, the continuity of services, achievement of service levels, and conformance to standards and regulations. It guides organizations on how to develop design capabilities for service management.

Attend this course to understand a practical approach to the processes and functions required to move an IT organization from a focus on technology to a strategic approach to managing the Service Portfolio and the ITIL processes necessary to deliver value to the business.

Target group

The training ITIL® Classroom is designed to provide insight into the basic processes of Service Management, understanding, and is therefore especially suitable for:

CIOs
CTOs
Managers
Supervisory Staff
Team Leaders
Designers
Architects
Planners
IT Consultants
IT Audit Managers
IT Security Managers
Any IT professional involved in the design and/or strategy of IT services

 

Bundle Offer   ITIL Expert Bundles from £1,995 - More Details

 

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Learning Objectives

  • Gain critical knowledge and practical guidance regarding the management principles and core concepts required to design new or modify existing IT services
  • Identify and agree on the business requirements for input into your service design
  • Integrate Enterprise Architecture practices with service blueprinting
  • Apply IT standards and policies to decision-making for service design and improvement
  • Establish an account management and business engagement based on successful Service Level Management principles
  • Manage the risk of the organization by reducing the exposure to availability and capacity Incidents
  • Integrate the Information Security Management System into the risk management practices of the organisation
  • Define and categorize IT services and offer them to the business in a coherent way
  • Improve service provisioning from an accurate and complete service catalog
  • Acquire the knowledge and management principles needed to formulate IT service strategy and the organizational capability to provide the vision and forward direction for Service Management
  • Develop an IT Service Strategy aligned with the business strategies and goals
  • Define enterprise IT policies around standards and architectures
  • Improve the financial transparency of IT service costs and usage
  • Tie IT Strategy decisions to service and process investment priorities
  • Plan the IT Service Lifecycle from concept to retirement
  • Integrate Service and Project Portfolio Management practices
  • Improving utilization of internal and external service providers
  • Redefine the relationship of the three types of Service Providers
  • Define and manage strategic risk by the use of a Business Impact Analysis (BIAs) across the Service Lifecycle

Pre-Requisites

To enrol in this course you need to have the following certificates 'ITIL® Foundations' .

Course Content

What You Will Learn


Service Design

• The relationship between business value and service design
• The principles of balanced service design (functionality, resources, schedule)
• How to identify meaningful service requirements
• The relationship between service, application, infrastructure and data architectures
• The key roles and organizational capabilities of service design
• The relationship of design constraints to service utility and warranty
• The advantages and disadvantages of various strategic sourcing and delivery models (insourcing, outsourcing, co-sourcing, etc.)
• Review of Service Design processes, and their associated policies, challenges, risks and critical success factors, including:
o Design Coordination
o Service Catalog Management
o Service Level Management
o Capacity Management
o Availability Management
o IT Service Continuity Management
o Information Security Management
o Supplier Management

• Interaction of Service Design processes with other Service Lifecycle processes
• Technology and implementation considerations for Service Design
Understand and apply the following core Service Strategy principles:
o Dynamics and forces impacting IT management
o Defining services and how services can deliver value to the customer market spaces
o The impact of external markets, customer requirements and continual service improvement on the Service Strategy
o Organization structures and provider types supporting an IT Value Network
o Defining and managing the relationship between business and IT services and the demand for those services
o Defining customer value creation
o Defining and managing IT financial measures for success
o The strategic benefits of service based costing and recovery
o Conducting strategic assessments and dealing with market uncertainty
o A practical approach to creating a Service Management strategy

Review of Service Strategy processes, and their associated roles, responsibilities, challenges, risks and critical success factors, including:
o Strategy Management for IT Services
o Service Portfolio Management
o Financial Management
o Demand Management
o Business Relationship Management

Driving strategy through the Service Lifecycle
o How to measure Service Strategy and create return on investment

Exams & Certification

Certification

ITIL Intermediate Certificate in Service Design
ITIL Intermediate Certificate in Service Strategy

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Online Courses

You may prefer an online course if you are looking for a flexible and cost-effective solution. Online courses allow you to study at your own pace, at a time that suits you.

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