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ITIL Inter - Service Transition

Course Details

Name ITIL Inter - Service Transition
DescriptionThe ITIL Expert Qualification: Service Transition Certificate Course is one of five lifecycle courses that fit into the intermediate stream for ITIL Version 3 certification. It is a free-standing qualification but it is also a module contributing to the ITIL Expert in IT Service Management CertificateThis certification is aimed at people involved with the management and control of Service Transition and, as such, does not cover process details in great depth. (For that level of information see the ITIL Expert Qualification: Release, Control and Validation Certificate)
URL
Location:
Virtual Classroom
Start Date:
Working Days:
Price:
£699.00 +vat
was £749.00
Availability:
Exam:
Residential:
Course ID:
512314
Offer

Overview

The ITIL Service Transition Certificate Course is one of five lifecycle courses that fit into the intermediate stream for ITIL certification. It is a free-standing qualification but it is also a module contributing to the ITIL Expert in IT Service Management Certificate.

This certification is aimed at people involved with the management and control of Service Transition and, as such, does not cover process details in great depth. (For that level of information see the ITIL Expert Qualification: Release, Control and Validation Certificate).

Target Audience:

  •   individuals who have attained the ITIL Foundation certificate in Service Management, and who wish to advance to higher level ITIL certifications including ITIL Expert and ITIL Master
  •   individuals who require a understanding of Service Transition and how it enhances the quality of IT service within an organisation
  •   anyone involved in the ongoing management, coordination or integration of Transitional activities within the Service Lifecycle

What's included with this course?

  • Pre-Course Reading
  • Exam
  • Key Learning Points

Pre-Requisites

You will receive electronic pre-course reading. Delegates should spend a minimum half an hour reviewing the document and are encouraged to explore all of the links provided for further reading. Success on the course will be enhanced by candidates spending at least 12 hours on reviewing their ITIL Foundation material prior to attending one of the ITIL Intermediate courses.

Possesion of one of the following is mandatory. Proof of prerequisites MUST be produced on the day of the exam to the trainer.

  •   ITIL v3 or 2011 Foundation
  •   ITIL v2 Foundation and v2/v3 Foundation Bridge.

Acceptable forms of prerequisite confirmation are as follows:

  •   A copy of the candidates examination certificate
  •   Confirmed entry in the AXELOS Successful Candidate Register. You will need to provide the full SCR number (registration/candidate number located on your certificate).

Delegates without evidence of the prerequisites will NOT be permitted to sit the exam.

Course Content

The Service Transition Course provides information to enable delegates to gain competencies in:

  •   Introduction to Service Transition
  •   Service Transition Principles
  •   Transition Planning and Support
  •   Change Management
  •   Service Asset and Configuration Management
  •   Release and Deployment Management
  •   Service Validation and Testing
  •   Change Evaluation
  •   Knowledge Management
  •   Managing people through service transitions
  •   Organising for Service Transition
  •   Technology considerations
  •   Implementation and improvement of Service Transition
  •   Challenges, critical success factors and risks

Please be aware, this course also provides 21 Hours of Contact Education/Professional Development Units towards PMI PMP certification/re-certification.

Accredited ITIL® training is provided by QA Limited, accredited by PeopleCert. 

Attend From Anywhere

Description:

How Attend from Anywhere works

Our ‘Attend from Anywhere’ courses allow you to access award-winning classroom training without leaving your home or office. We use WebEx web and video conferencing platform by Cisco. Before you book you should check to ensure you meet the WebEx system requirements and run a test meeting to ensure the software is compatible with your firewall settings (if it doesn’t work you should adjust your settings or contact your IT department about permitting the website).

WebEx system requirements >

Run a WebEx test meeting >

  • Up to three weeks before the start of the course we will send you Joining Instructions by email.
  • You should enter ‘My Virtual Account’ to update your address for courseware and book a pre-test with a member of the Virtual Learning Team, who will check everything works.
  • 15 minutes before the course begins you should launch the software, connect your audio and familiarise yourself with the interface and how the virtual interactions work.
  • The course will be split into multiple sessions, with short breaks in between so you can stay focused and refreshed.
  • Throughout the course the learning professional will use an electronic whiteboard, which will transmit all the notes directly to your screen.
  • You can ask the learning professional a question at any time, either by simply speaking aloud through your microphone or by clicking the virtual ‘raise-a-hand’ button on the interface.
  • Towards the end of the course there will be plenty of time for detailed Q&As with the learning professional, just as if you were physically in the classroom.
  • Following the course you will be asked to complete a course evaluation form, which will allow you to give detailed feedback on your experience and help us to make future improvements.
  • For four weeks after the course has finished you will have on-demand access to helpful videos on the subject matter, and we may send you useful emails reminding you of the ‘Key Learning Points’.

Benefits of Attend from Anywhere

Access to experts

Receive full support from our subject-matter experts for the duration of your course.

Convenient

Access your training from home, the office, or anywhere with internet access.

Cost-effective

Save money on training and expenses like transport, hotels, meals and childcare.

Quality

Our technology makes our online courses the same high quality as our classroom training.

Time-efficient

Reduce time out of the office and time spent travelling to and from training centres.

FAQ

What equipment do I need for an Attend from Anywhere course?

You will need an internet-connected computer and a USB headset with an in-built mic to interact with the trainer. Two monitors are recommended; one to stream the video from the classroom and the other to display the interactive interface.

How reliable are Attend from Anywhere courses?

We use leading Cisco technology and our classrooms are specifically optimised to improve sound quality for remote attendees. We also offer a pre-test so you can test everything is working before the course starts.

How are remote attendees made to fell included?

Our trainers are specially trained on how to interact with remote attendees and our technology allows them to take over remote PCs. Our remote labs ensure all participants can take part in hands-on class exercises wherever they are.

What makes Attend from Anywhere courses cost effective?

Our technology makes our Attend from Anywhere courses the same high-quality experience as our classroom training, so we do not price them differently. However, organisations and individuals do make significant financial savings by booking this type of course when associated costs (such as travel, expenses, hotels, food and childcare) are factored in.

How can I take the exam remotely?

You may be able to take your exam via one of our accredited remote live proctors. Where this is not possible you may be issued with an exam voucher or required to attend a classroom in order to take the exam. Please contact us for specific details in relation to your course.

If you are able to take your exam remotely you need to book it before the course begins  and switch on a webcam to enable invigilation and show photo ID (please note that exam slots are subject to availability with the live proctors and may not be available during the week of the exam. Exam slots are booked on a first come first served basis).

Click here to test if your hardware is compatible

 

Course Material

Please ensure you bring a device such as a mobile phone, tablet or laptop to be able to load your course material on to as you may need this for use in the evenings.

 

Examinations:

The exam is gradient, scenario based multi-choice. There are 8 questions to be completed in 90 minutes. Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks. The pass mark is 28 marks from 40 (70%).

Proof of identification:

If taking an exam, candidates are required to provide Photo ID with a valid signature e.g. driving license, passport or named work ID badges prior to sitting their exam. Failure to produce this ID will result in their exam results being withheld until proof of ID is provided. Please note that if proof is not provided within 40 days, candidate's exam results will be null and void and a re-sit would be required.

Reasonable Adjustments Policy

The exam provider allows additional time for candidates who have a disability or whose native language differs to that of the examination paper. At least two weeks' notice will be required for processing this request. Delegates failing to advise us and provide evidence when requested, may not be allowed the additional support offered via the policy.

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