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ITIL Inter - Service Transition

Course Details

Name ITIL Inter - Service Transition
Description
URL
Location:
London - Central
Start Date:
Working Days:
Price:
£784.00 +vat
was £886.00
Availability:
Exam:
Residential:
Course ID:
484013
Offer

Overview

Gain the foundational knowledge and skills to plan, implement, and optimise IT service transition processes in this ITIL Service Lifecycle training course. This three-day course will provide you with the foundational knowledge needed to pass the ITIL Intermediate Service Transition certification exam, and three credits towards your ITIL Expert certification.

Bundle Offer   ITIL Expert Bundles from £1,995 - More Details

 

Learning Objectives

You Will Learn How To

  • Prepare for and pass the ITIL Service Transition (ST) exam
  • Outline key activities for ST processes
  • Enhance the quality of IT service provision within an organisation
  • Manage people through service transitions
  • Measure ST using critical success factors and key performance indicators

Pre-Requisites

Requirements

  • Must hold the ITIL Foundation Certificate

Recommended Experience

  • Basic IT literacy and around two years of IT experience

Course Content

Course Outline

ITIL Service Transition: Introduction and Overview

  • Purpose and objectives
  • Linking service transition to other ITIL lifecycle stages
  • How service transition creates business value
  • Service transition principles: the concept of service and the role of utilities and warranties

Key Principles of Service Transition

  • Establishing a formal policy and common framework for implementation of all required changes
  • Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements
  • Anticipating and managing course corrections
  • Ensuring involvement of service transition requirements throughout the lifecycle
  • Optimising service transition performance and typical metrics that can be used

Primary ITIL Processes within Service Transition

Change management

  • Managing changes in a controlled and consistent manner with minimum disruption
  • Maintaining standardised methods for efficient and prompt handling of all changes
  • Acknowledging and reducing business risk

Service asset and configuration management

  • Identifying, controlling and accounting for service assets and CIs
  • Recording all changes in the configuration management system

Knowledge management

  • Enabling informed decision-making with a service knowledge management system
  • The Data-to-Information-to-Knowledge-to-Wisdom structure

Release and deployment management

  • Assembling and positioning all aspects of services into production
  • Establishing effective use of new or changed services
  • Delivering changes at optimised speed, risk and cost

Other considerations

  • Transition planning and support
  • Service validation and testing
  • Evaluating performance vs. expectations

Managing People through Service Transitions

  • The nature, purpose and value of supporting service transition activities
  • Managing communications and commitment
  • Managing organisational and stakeholder change
  • Stakeholder management
  • The role and requirements of service transition in other ITIL processes

Organising for Service Transition

  • Roles and responsibilities
  • Applying service transition to multiple circumstances
  • Identifying the organisational context

Technology-Related Issues

  • Defining technology and tool requirements
  • Analysing the technology requirements for the elements of service transition
  • Supporting service transition through technology
  • Integrating service transition into the entire lifecycle
  • Matching technology to the organisational situation

Implementing and Improving Service Transition

  • Implementing service transition in a virtual or cloud environment
  • The challenges facing service transition
  • Identifying CSFs and risks that affect the viability of new and changed services
  • Establishing critical success factors and Key Performance Indicators (KPIs)
  • Estimating benefits and risks for new or changed services
  • Incorporating external factors into the analysis
  • Accredited ITIL® training is provided by Learning Tree International FR, accredited by PeopleCert. 

London - Euston

Description:

This venue, based in Central London, has over 30 fully-equipped classrooms. The classrooms are spread across four floors of Euston House and there are coffee lounges on each floor. 

Registration takes place in the Reception Area on the ground floor and the nearest tube stations are Euston and Euston Square.

Location:

Euston House
24 Eversholt Street
London
NW1 1AD

 

Directions:

From Euston Station
(Northern and Victoria Lines)

Exit into Euston Railway Station. Leave the station through the main doors and turn left immediately. Walk along to stairs leading down to Eversholt Street. Cross the road to Euston House.

For the latest travel information, please visit www.tfl.gov.uk

From Euston Square Underground Station

(Circle, Metropolitan, Hammersmith and City Lines)

Take the exit marked Euston Road (North) and Railway Station. Turn left at the top of the stairs onto Euston Road. Walk past two sets of traffic lights and Euston Railway Station. On the third set of traffic lights turn left into Euston Square. This becomes Eversholt Street. Euston House is on the right past The Royal George Pub.

Parking


All London car parks charge typical city rates.  The closest is the NCP car park at Euston Railway Station.


  • Before your event, you will be sent a Pre-Course Study Guide and the Key Element Guide ITIL Service Transition, which you should read as part of the 21 hours of personal study
  • You should acquire and read the ITIL Service Operation core publication, focusing on Chapter 2, and review your ITIL Foundation course materials
  • The ITIL Service Transition exam can be taken on the last day of the course (in-class), or any time after the course is completed via an online proctored exam with PeopleCert. 
  • Achieving the ITIL Intermediate Qualification: Service Transition certificate provides three credits toward your ITIL Expert certification

This course is approved by PMI® for 19 professional development units (PDUs).

Business & Strategic : 19 PDUs

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