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ITIL Inter - Service Transition

Course Details

Name ITIL Inter - Service Transition
DescriptionThe ITIL Expert Qualification: Service Transition Certificate Course is one of five lifecycle courses that fit into the intermediate stream for ITIL Version 3 certification. It is a free-standing qualification but it is also a module contributing to the ITIL Expert in IT Service Management CertificateThis certification is aimed at people involved with the management and control of Service Transition and, as such, does not cover process details in great depth. (For that level of information see the ITIL Expert Qualification: Release, Control and Validation Certificate)
URL
Location:
Glasgow
Start Date:
Working Days:
Price:
£749.00 +vat
Availability:
Exam:
Residential:
Course ID:
459508

Overview

The ITIL Service Transition Certificate Course is one of five lifecycle courses that fit into the intermediate stream for ITIL certification. It is a free-standing qualification but it is also a module contributing to the ITIL Expert in IT Service Management Certificate.

This certification is aimed at people involved with the management and control of Service Transition and, as such, does not cover process details in great depth. (For that level of information see the ITIL Expert Qualification: Release, Control and Validation Certificate).

Target Audience:

  •   individuals who have attained the ITIL Foundation certificate in Service Management, and who wish to advance to higher level ITIL certifications including ITIL Expert and ITIL Master
  •   individuals who require a understanding of Service Transition and how it enhances the quality of IT service within an organisation
  •   anyone involved in the ongoing management, coordination or integration of Transitional activities within the Service Lifecycle

What's included with this course?

  • Pre-Course Reading
  • Exam
  • Key Learning Points

Pre-Requisites

You will receive electronic pre-course reading. Delegates should spend a minimum half an hour reviewing the document and are encouraged to explore all of the links provided for further reading. Success on the course will be enhanced by candidates spending at least 12 hours on reviewing their ITIL Foundation material prior to attending one of the ITIL Intermediate courses.

Possesion of one of the following is mandatory. Proof of prerequisites MUST be produced on the day of the exam to the trainer.

  •   ITIL v3 or 2011 Foundation
  •   ITIL v2 Foundation and v2/v3 Foundation Bridge.

Acceptable forms of prerequisite confirmation are as follows:

  •   A copy of the candidates examination certificate
  •   Confirmed entry in the AXELOS Successful Candidate Register. You will need to provide the full SCR number (registration/candidate number located on your certificate).

Delegates without evidence of the prerequisites will NOT be permitted to sit the exam.

Course Content

The Service Transition Course provides information to enable delegates to gain competencies in:

  •   Introduction to Service Transition
  •   Service Transition Principles
  •   Transition Planning and Support
  •   Change Management
  •   Service Asset and Configuration Management
  •   Release and Deployment Management
  •   Service Validation and Testing
  •   Change Evaluation
  •   Knowledge Management
  •   Managing people through service transitions
  •   Organising for Service Transition
  •   Technology considerations
  •   Implementation and improvement of Service Transition
  •   Challenges, critical success factors and risks

Please be aware, this course also provides 21 Hours of Contact Education/Professional Development Units towards PMI PMP certification/re-certification.

Glasgow - Renfield Street

Description:

Venue's features:

  • Easy access from main travel routes
  • Spacious, comfortable air-conditioned classrooms
  • Drinks and snacks available
  • Internet access
  • Choice of hotels and accommodation available nearby
  • Compliance with Disability Discrimination Act (DDA) building access requirements.

Location:

Portland House
17 Renfield Street
Glasgow
G2 5AH

 

Directions:

By Road:


Follow the signs to the City Centre car parks. The nearest car park is the NCP Mitchell Street car park - use the exit to Gordon Street and Renfield Street is on your left. Alternatively, the NCP Oswald Street car park which has a pedestrian exit through Central Station (see above) is within five minutes walk from Portland House.
 


By Rail: 


Glasgow
Central Station
Leave the station via the main exit into Gordon Street. Turn right, cross the road, and turn left at the traffic lights into Renfield Street. The training centre is in Portland House, which is on the left, with a Starbucks Coffee Shop on the ground floor.  

Queen Street Station
Take the exit onto West George Street, turning left and walk to the junction with Buchanan Street (pedestrianised shopping street) and turn left into Buchanan Street. Turn right into St Vincent Street which crosses Renfield Street at the next traffic lights. Turn left, and Portland House is across the road facing you. 

 

By Bus:


Express buses run from GlasgowAirport (terminal forecourt, outside departures lobby) to near the Central railway station, to Queen Street railway station, and to the Buchanan Street bus station.
There's service every 15 minutes throughout the day. The fare is £3.50 on both Scottish Citylink and Fairline buses.

Course Material

Please ensure you bring a device such as a mobile phone, tablet or laptop to be able to load your course material on to as you may need this for use in the evenings.

 

Examinations:

The exam is gradient, scenario based multi-choice. There are 8 questions to be completed in 90 minutes. Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks. The pass mark is 28 marks from 40 (70%).

Proof of identification:

If taking an exam, candidates are required to provide Photo ID with a valid signature e.g. driving license, passport or named work ID badges prior to sitting their exam. Failure to produce this ID will result in their exam results being withheld until proof of ID is provided. Please note that if proof is not provided within 40 days, candidate's exam results will be null and void and a re-sit would be required.

Reasonable Adjustments Policy

The exam provider allows additional time for candidates who have a disability or whose native language differs to that of the examination paper. At least two weeks' notice will be required for processing this request. Delegates failing to advise us and provide evidence when requested, may not be allowed the additional support offered via the policy.

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