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ITIL Inter - Service Transition

Course Details

Name ITIL Inter - Service Transition
DescriptionThe ITIL Expert Qualification: Service Transition Certificate Course is one of five lifecycle courses that fit into the intermediate stream for ITIL Version 3 certification. It is a free-standing qualification but it is also a module contributing to the ITIL Expert in IT Service Management CertificateThis certification is aimed at people involved with the management and control of Service Transition and, as such, does not cover process details in great depth. (For that level of information see the ITIL Expert Qualification: Release, Control and Validation Certificate)
URL
Location:
Edinburgh
Start Date:
Working Days:
Price:
£749.00 +vat
Availability:
Exam:
Residential:
Course ID:
459371

Overview

The ITIL Service Transition Certificate Course is one of five lifecycle courses that fit into the intermediate stream for ITIL certification. It is a free-standing qualification but it is also a module contributing to the ITIL Expert in IT Service Management Certificate.

This certification is aimed at people involved with the management and control of Service Transition and, as such, does not cover process details in great depth. (For that level of information see the ITIL Expert Qualification: Release, Control and Validation Certificate).

Target Audience:

  •   individuals who have attained the ITIL Foundation certificate in Service Management, and who wish to advance to higher level ITIL certifications including ITIL Expert and ITIL Master
  •   individuals who require a understanding of Service Transition and how it enhances the quality of IT service within an organisation
  •   anyone involved in the ongoing management, coordination or integration of Transitional activities within the Service Lifecycle

What's included with this course?

  • Pre-Course Reading
  • Exam
  • Key Learning Points

Pre-Requisites

You will receive electronic pre-course reading. Delegates should spend a minimum half an hour reviewing the document and are encouraged to explore all of the links provided for further reading. Success on the course will be enhanced by candidates spending at least 12 hours on reviewing their ITIL Foundation material prior to attending one of the ITIL Intermediate courses.

Possesion of one of the following is mandatory. Proof of prerequisites MUST be produced on the day of the exam to the trainer.

  •   ITIL v3 or 2011 Foundation
  •   ITIL v2 Foundation and v2/v3 Foundation Bridge.

Acceptable forms of prerequisite confirmation are as follows:

  •   A copy of the candidates examination certificate
  •   Confirmed entry in the AXELOS Successful Candidate Register. You will need to provide the full SCR number (registration/candidate number located on your certificate).

Delegates without evidence of the prerequisites will NOT be permitted to sit the exam.

Course Content

The Service Transition Course provides information to enable delegates to gain competencies in:

  •   Introduction to Service Transition
  •   Service Transition Principles
  •   Transition Planning and Support
  •   Change Management
  •   Service Asset and Configuration Management
  •   Release and Deployment Management
  •   Service Validation and Testing
  •   Change Evaluation
  •   Knowledge Management
  •   Managing people through service transitions
  •   Organising for Service Transition
  •   Technology considerations
  •   Implementation and improvement of Service Transition
  •   Challenges, critical success factors and risks

Please be aware, this course also provides 21 Hours of Contact Education/Professional Development Units towards PMI PMP certification/re-certification.

Edinburgh

Description:

This Edinburgh training centre, situated at the Gyle, has excellent transport links and is close to Edinburgh airport. All delegates are provided with lunch on-site.

 
Venue's features:

  • Easy access from main travel routes
  • Spacious, comfortable air-conditioned classrooms
  • Drinks and snacks available
  • Internet access
  • Choice of hotels and accommodation available nearby
  • Compliance with Disability Discrimination Act (DDA) building access requirements.

Location:

Edinburgh Training Centre
32 South Gyle Crescent
Edinburgh
EH12 9EB

 

Directions:

Rail

There are two rail stations within 10-minutes walk of the centre:

Edinburgh South Gyle Station

Edinburgh Park

 

Driving


Directions from M8

From the M8 continue to the Hermiston Gait Junction, and take the slip road onto the A720
At the Gogar roundabout, take the third exit, passing the Gyle Shopping Centre on your left
Continue straight over the next roundabout. At the next roundabout take the third exit into the business park
At the mini roundabout take the first exit into South Gyle Crescent and follow the road around
The training centre is on your right

 

Directions from A90 ~ Forth Road Bridge

After leaving the Forth Road Bridge continue straight on to the A90
At the Barnton Junction move into the right lane
At the traffic lights go right onto the A902, and go straight across the next roundabout
Follow the road down to the traffic lights at the Maybury Junction and go right onto the A8. Comet and the Gyle Shopping Centre will be on your left
Take the slip road just before the Gogar roundabout, passing around the shopping centre
Continue straight over the next roundabout. At the next roundabout take the third exit into the business park
At the mini roundabout take the first exit into South Gyle Crescent and follow the road around
The training centre is on your right


Directions from A8 ~ Edinburgh Airport

Leave the airport and join the A8
Continue until the Gogar roundabout and take the second exit, passing the Gyle Shopping Centre on your left
Continue straight over the next roundabout. At the next roundabout take the third exit into the business park
At the mini roundabout take the first exit into South Gyle Crescent and follow the road around
The training centre is on your right


Car parking

Limited free car parking is available at the centre on a first come, first served basis.

 

Course Material

Please ensure you bring a device such as a mobile phone, tablet or laptop to be able to load your course material on to as you may need this for use in the evenings.

 

Examinations:

The exam is gradient, scenario based multi-choice. There are 8 questions to be completed in 90 minutes. Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks. The pass mark is 28 marks from 40 (70%).

Proof of identification:

If taking an exam, candidates are required to provide Photo ID with a valid signature e.g. driving license, passport or named work ID badges prior to sitting their exam. Failure to produce this ID will result in their exam results being withheld until proof of ID is provided. Please note that if proof is not provided within 40 days, candidate's exam results will be null and void and a re-sit would be required.

Reasonable Adjustments Policy

The exam provider allows additional time for candidates who have a disability or whose native language differs to that of the examination paper. At least two weeks' notice will be required for processing this request. Delegates failing to advise us and provide evidence when requested, may not be allowed the additional support offered via the policy.

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