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ITIL Inter - Service Transition

Course Details

Name ITIL Inter - Service Transition
DescriptionThe course builds on the general principles covered as part of the ITIL Foundation course. It covers the lifecycle aspects of Service Transition and covers the management and control of the activities and techniques within the Service Transition stage of the lifecycle but not the detail of each of the supporting processes (which are covered in detail in the capability courses). Additionally the course looks at the concept of Service Transition as a practice and at the interfaces between Service Transition and the other stages of the ITIL Service Lifecycle. The course is assignment based, with a strong emphasis on practical coursework, working as individuals and in teams.   Successful candidates will be awarded 3 credits towards the ITIL Expert qualification.   This course fee includes the exam.  
URL
Location:
Leeds
Start Date:
Working Days:
Price:
£999.00 +vat
Availability:
Exam:
Residential:
Course ID:
458756

Overview

The course builds on the principles covered as part of the ITIL Foundation course and is aligned to the 2011 syllabus. It focuses on the lifecycle aspects of Service Transition. The course covers the management and control of the activities and techniques within the Service Transition stage of the lifecycle but not the detail of each of the supporting processes. Lower level details of the processes from Service Transition are mostly covered in the Release, Control and Validation capability course. Additionally the course looks at the concept of Service Design principles and at the interfaces between Service Design and the other stages of the ITIL Service Lifecycle

Target Audience

This course is primarily for IT Managers and Practitioners involved in the strategy, design, implementation and on- going support and delivery of business IT services and those interfacing with information systems who require an insight into Service Management best practice. This may include Business Analysts, Business Relationship Managers, Project and Programme staff.

 

Learning Objectives

Succesful delegates will understand

  • Provides a complete management-level overview of service transition, including all its related activities.
  • Be prepared for the ITIL Service design examination

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Pre-Requisites

Delegates are required to meet the following mandatory prerequisites:

Hold the ITIL Foundation Certificate in IT Service Management or earlier ITIL (V2) Foundation plus Foundation Bridge or ITIL Expert Certificate in IT Service Management (achieved via Service Manager or Practitioner bridging routes)

Course Content

  • Introduction to Service transition:
  • The purpose, goals and objectives of service transition
  • The scope of service transition and ways that service transition adds value to the business
  • The context of service transition in relation to all other lifecycle stages
  • Service transition principles:
  • Service transition policies, principles and best practices for service transition
  • How to use metrics to ensure the quality of a new or changed service and the effectiveness and efficiency of service transition
  • The inputs to and outputs from service transition as it interfaces with the other service lifecycle phases
  • Service transition processes:
  • A management perspective of the purpose and value of the service transition processes, how they integrate within service transition and how they interface with other lifecycle phases
  • Managing people through service transitions:
  • How to address and manage the communication and commitment aspects of service transition
  • How to manage organizational and stakeholder change
  • How to develop a stakeholder management strategy, map and analyse stakeholders and monitor changes in stakeholder commitment
  • Organizing for service transition:
  • How the technical and application management functions interface with service transition
  • The interfaces that exist between service transition and other organizational units (including programmes, projects, service design and suppliers) and the handover points required to ensure delivery of new or change services within the agreed schedule
  • Service transition roles and responsibilities, where and how they are used, as well as examples of how small or larger service transition organizations would be structured to use these roles
  • Why service transition needs service design and service operation, what it uses from them and how
  • Service transition technology considerations:
  • Technology requirements that support the service transition stage and its integration into the service lifecycle
  • Types of knowledge management, service asset and configuration management and workflow tools that can be used to support service transition
  • Implementing and improving service transition:
  • The key activities for introducing an integrated service transition approach into an organization
  • The design, creation, implementation and use of service transition in a virtual or cloud environment
  • Challenges, critical sucess factors and risks:
  • Be able to provide insight and guidance for service transition challenges, risks and critical success factors

Leeds - The Calls

Description:

training centre - 21 the calls leeds

Registration

Most courses begin at 09:30 on the first morning. Please register with the customer service team at Reception on the ground floor. To maintain building security and comply with health and safety legislation, delegates will be asked to sign in on a daily basis.

Lunches

Lunch arrangements for any delegates with disabilities can be organised with the customer services team at Reception. Refreshments are provided during breaks and consist of a selection of hot drinks and biscuits.

  • The centre is a ten-minute walk from Leeds railway station
  • The main bus station is five minutes from the centre
  • Buses are available throughout Leeds travelling to most locations throughout the district
  • Nearest NCP car park can be found on The Markets Harper Street Leeds, LS2 7EA

Location:

Halsbury House
Chancellor Court
21 The Calls
Leeds
LS2 7EH

 

Directions:

How to find us

Our Leeds training centre is located in the heart of Leeds city centre, a short walk away from Leeds train station.

Centre Access

The centre is open between 08:30 and 17:30 on working days. The Reception is situated on the ground floor. All floors are accessible via lift or staircase. Disabled toilets are available on the ground floor.

By Car

From the M1: Exit the M1 at Junction 43 onto the M621 towards Leeds City Centre.

From the M621: Exit the M621 at Junction 3 onto the A653. Follow the signs towards the City Centre, which will take you over a large roundabout with a car dealership on your left. The road into the City Centre becomes Neville Street. Just before the Hilton Hotel, manoeuvre to the right hand filter lane, and turn right into Sovereign Street.

 

By Rail Leeds Railway Station (10 minutes)

Leave the station at City Square, turn right along Boar Lane. After approximately 200 metres you will approach a junction with Macdonald’s on your left. Turn right onto Briggate, which takes you under the railway track. Take the next left onto Call Lane. Continue walking up to The Calls where Halsbury House can be found on the left hand side just after Crown Street.

 

On Foot from Sovereign Street (10 minutes)

At the Swinegate end of Sovereign Street, turn right into Call Lane. Continue walking up to The Calls where Halsbury House can be found on the left hand side just after Crown Street.

From Corn Exchange (1 minute): Walk down Crown Street towards The Calls. The training centre is on the left hand side.

It is recommended that students should complete at least 21 hours of personal study by reviewing the syllabus and relevant books in preparation for the examination.

  • The Service transition certificate in IT Service Management. The examination is a 90 minute paper with eight (8) multiple choice, scenario-based, gradient-scored questions normally taken at the end of the course. The pass mark is 28/40.
  • Please note you must bring a copy of your ITIL Foundation exam certificate, this is required in order for you to take the exam associated with this course.
  • On  successful completion of the course and passing of the subsequent exam 3 number of credits will be awarded by the examining institute

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