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ITIL Inter - Service Transition

Course Details

Name ITIL Inter - Service Transition
DescriptionThe course builds on the general principles covered as part of the ITIL Foundation course. It covers the lifecycle aspects of Service Transition and covers the management and control of the activities and techniques within the Service Transition stage of the lifecycle but not the detail of each of the supporting processes (which are covered in detail in the capability courses). Additionally the course looks at the concept of Service Transition as a practice and at the interfaces between Service Transition and the other stages of the ITIL Service Lifecycle. The course is assignment based, with a strong emphasis on practical coursework, working as individuals and in teams.   Successful candidates will be awarded 3 credits towards the ITIL Expert qualification.   This course fee includes the exam.  
URL
Location:
Virtual Classroom
Start Date:
Working Days:
Price:
£999.00 +vat
Availability:
Exam:
Residential:
Course ID:
458745

Overview

The course builds on the principles covered as part of the ITIL Foundation course and is aligned to the 2011 syllabus. It focuses on the lifecycle aspects of Service Transition. The course covers the management and control of the activities and techniques within the Service Transition stage of the lifecycle but not the detail of each of the supporting processes. Lower level details of the processes from Service Transition are mostly covered in the Release, Control and Validation capability course. Additionally the course looks at the concept of Service Design principles and at the interfaces between Service Design and the other stages of the ITIL Service Lifecycle

Target Audience

This course is primarily for IT Managers and Practitioners involved in the strategy, design, implementation and on- going support and delivery of business IT services and those interfacing with information systems who require an insight into Service Management best practice. This may include Business Analysts, Business Relationship Managers, Project and Programme staff.

 

Learning Objectives

Succesful delegates will understand

  • Provides a complete management-level overview of service transition, including all its related activities.
  • Be prepared for the ITIL Service design examination

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Pre-Requisites

Delegates are required to meet the following mandatory prerequisites:

Hold the ITIL Foundation Certificate in IT Service Management or earlier ITIL (V2) Foundation plus Foundation Bridge or ITIL Expert Certificate in IT Service Management (achieved via Service Manager or Practitioner bridging routes)

Course Content

Introduction to Service transition:

  • The purpose, goals and objectives of service transition
  • The scope of service transition and ways that service transition adds value to the business
  • The context of service transition in relation to all other lifecycle stages

Service transition principles:

  • Service transition policies, principles and best practices for service transition
  • How to use metrics to ensure the quality of a new or changed service and the effectiveness and efficiency of service transition
  • The inputs to and outputs from service transition as it interfaces with the other service lifecycle phases

Service transition processes:

  • A management perspective of the purpose and value of the service transition processes, how they integrate within service transition and how they interface with other lifecycle phases
  • Managing people through service transitions:
  • How to address and manage the communication and commitment aspects of service transition
  • How to manage organizational and stakeholder change
  • How to develop a stakeholder management strategy, map and analyse stakeholders and monitor changes in stakeholder commitment

Organizing for service transition:

  • How the technical and application management functions interface with service transition
  • The interfaces that exist between service transition and other organizational units (including programmes, projects, service design and suppliers) and the handover points required to ensure delivery of new or change services within the agreed schedule
  • Service transition roles and responsibilities, where and how they are used, as well as examples of how small or larger service transition organizations would be structured to use these roles
  • Why service transition needs service design and service operation, what it uses from them and how

Service transition technology considerations:

  • Technology requirements that support the service transition stage and its integration into the service lifecycle
  • Types of knowledge management, service asset and configuration management and workflow tools that can be used to support service transition

Implementing and improving service transition:

  • The key activities for introducing an integrated service transition approach into an organization
  • The design, creation, implementation and use of service transition in a virtual or cloud environment

Challenges, critical sucess factors and risks:

  • Be able to provide insight and guidance for service transition challenges, risks and critical success factors
  • Accredited ITIL® training is provided by Global Knowledge Network Training Ltd, accredited by PeopleCert. 

Virtual Training Centre

Description:

What you need to do before you start your course:

  • Look out for an email from us with a link to how to log into this new Zoom experience

Once logged in you can access the virtual classroom and recordings via the web from your ‘dashboard’ by selecting My Courses > Instructor-led Courses

Additional information:

  • The first time a student launches a Zoom course, they may need to download and run Zoom by using the link provided.
  • The Zoom platform uses fully integrated VoIP Audio solutions, this is the recommended and preferred way of connecting to the audio conversations, if this is unsuitable we will provide alternatives.
  • Students can choose their screen name to be saved for all future courses.
  • Students will automatically be placed on mute when joining the course.
  • Students can use any of the control functions to add chat, share screens, start a separate video, raise hand or mute/unmute.
  • Recordings will be visible 24 hours after the event end date and they will be available for up to 12 months. They are also accessible from My Courses page within their online account.
  • Technical support will be provided throughout the course. More information will be provided in the Joining Instructions before the course starts.

It is recommended that students should complete at least 21 hours of personal study by reviewing the syllabus and relevant books in preparation for the examination.

  • The Service transition certificate in IT Service Management. The examination is a 90 minute paper with eight (8) multiple choice, scenario-based, gradient-scored questions normally taken at the end of the course. The pass mark is 28/40.
  • Please note you must bring a copy of your ITIL Foundation exam certificate, this is required in order for you to take the exam associated with this course.
  • On  successful completion of the course and passing of the subsequent exam 3 number of credits will be awarded by the examining institute

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