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ITIL Inter - Service Transition

Course Details

Name ITIL Inter - Service Transition
DescriptionThis three and a half day course leads to the ITIL Certificate – Service Transition. This is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. This course is suitable for individuals who require a detailed understanding of the ITIL Service Transition phase of the ITIL core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation It is particularly suitable for: CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers. The course covers the management and control of the activities and techniques within the Service Transition stage, but not the detail of each of the supporting processes. StructureThe course will consist of formal lecturing, group discussions, in-course assignments, and a practice examination paper. Days one to three will consist of detailed learning activities with evening assignments. The morning of day four will be devoted to revision and exam preparation. The examination (one hour) will take place after lunch on day four.   Delivered by a Focus Training Partner which specialises exclusively on IT Service Management: - Courses never cancelled - Trainers have hands-on ITIL experience - Free refresher programme if you are unfortunate enough to fail the exam      
URL
Location:
Manchester
Start Date:
Working Days:
Price:
£999.00 +vat
Availability:
Exam:
Residential:
Course ID:
455830

Overview

This leads to the ITIL Certificate – Service Transition. This is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management.

This course is suitable for individuals who require a detailed understanding of the ITIL Service Transition phase of the ITIL core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation

It is particularly suitable for: CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers.
The course covers the management and control of the activities and techniques within the Service Transition stage, but not the detail of each of the supporting processes.

Structure

The course will consist of formal lecturing, group discussions, in-course assignments, and a practice examination paper. Days one to three will consist of detailed learning activities with evening assignments.  The live exam will take place at the end of Day 3.

Pre-Requisites

Pre-Requisites

Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (the V3 Foundation or V2 Foundation plus Bridge Certificate).

Candidates should bring their certificate(s) with them to complete the registration process on the first day of the course.

Course Content

Topics

Introduction to service transition

  • Full understanding of service transition terms and core concepts.
  • The context of service transition in relation to all other lifecycle stages

Service transition principles

  • Service transition policies, principles and best practices for service transition
  • How to use metrics to ensure the quality of a new or changed service
  • The inputs to and outputs from service transition as it interfaces with the other service lifecycle phases

Service transition processes

  • Service transition principles, techniques and relationships and their application to ensure new, modified or retired services
  • A management perspective of the purpose and value of the service transition processes, how they integrate within service transition and how they interface with other lifecycle phases

Managing people through service transitions

  • Service transition principles, techniques and relationships and their application to ensure new, modified or retired services
  • How to address and manage the communication and commitment aspects of service transition
  • How to manage organizational and stakeholder change
  • How to develop a stakeholder management strategy, map and analyse stakeholders and monitor changes in stakeholder commitment

Organizing for service transition

  • How the technical and application management functions interface with service transition
  • The interfaces that exist between service transition and other organizational units (including programmes, projects, service design and suppliers) and the “handover points”
  • Service transition roles and responsibilities
  • Why service transition needs service design and service operation, what it uses from them and provides to them

Technology Considerations

  • Technology requirements that support the service transition stage and its integration into the service lifecycle
  • Types of knowledge management, service asset and configuration management and workflow tools that can be used to support service transition

Implementing and improving service transition

  • The key activities for introducing an integrated service transition approach into an organization
  • The design, creation, implementation and use of service transition in a virtual or cloud environment

Challenges, critical success factors and risks

  • Be able to provide insight and guidance for service transition challenges, risks and critical success factors

Manchester - Heywood

Description:

The Training Centre at Byron House, Heywood, Lancs has recently been refurbished to a very high standard and features state of the art training facilities.

Every training room is equipped with both air conditioning and forced fresh air systems – contributing to your comfort and alertness - significantly improving your ability to absorb and retain your training. FREE hot and cold drinks are available all day and you will be offered a freshly prepared, hot lunchtime meal served in our continental style student lounge - such a refreshing change from the ubiquitous hotel buffet!

Librarian Room                                     Byron House Liberator Lounge    

 

 

Location:

Byron House
Green Lane
Heywood
Lancs
OL10 2DY

 

Directions:

Byron House is located in Heywood. It is a short distance from the M62 motorway and offers ample free and secure parking. For those preferring to travel by train, Rochdale train station is only a 10 minute taxi ride away.

From the Motorway

Leave the M62 at junction 19 and take the A6046 towards Heywood. At the second mini roundabout turn left into Coronation Avenue, and then at the T junction, turn right onto Manchester Road. Green Lane is about half a mile along this road on the right, immediately after a church. Byron House is then immediately after the level crossing on the right.

From Manchester

Follow the A664 (Rochdale Road) from the Rochdale side of Manchester to Middleton, and then take the A6046 (Hollin Lane) to Heywood. Once you get to junction 19 of the M62, the directions continue as for reaching us from the motorway.

The exam is taken on the final day of the course:

Format:   8 multiple choice, scenario based, gradient scored questions Duration:   90 minutes Open Book:   No Pass Mark:   28/40 or 70%

Successful candidates are awarded 3 ITIL Credits which contribute towards achievement of ITIL Expert

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