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ITIL Inter - Service Strategy

Course Details

Name ITIL Inter - Service Strategy
DescriptionThis three and a half day course leads to the ITIL Certificate – Service Strategy. This is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. This course is suitable for individuals who require a detailed understanding of the ITIL Service Strategy phase of the ITIL core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation It is particularly suitable for: CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers. The course covers the management and control of the activities and techniques within the Service Strategy stage, but not the detail of each of the supporting processes. StructureThe course will consist of formal lecturing, group discussions, in-course assignments, and a practice examination paper. Days one to three will consist of detailed learning activities with evening assignments. The morning of day four will be devoted to revision and exam preparation. The examination (one hour) will take place after lunch on day four.   Delivered by a Focus Training Partner which specialises exclusively on IT Service Management: - Courses never cancelled - Trainers have hands-on ITIL experience - Free refresher programme if you are unfortunate enough to fail the exam    
URL
Location:
Manchester
Start Date:
Working Days:
Price:
£999.00 +vat
Availability:
Exam:
Residential:
Course ID:
500673

Overview

This course leads to the ITIL® Certificate – Service Strategy. This is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management.


This course is suitable for individuals who require a detailed understanding of the ITIL Service Strategy phase of the ITIL core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation.


It is particularly suitable for: CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers.

The course covers the management and control of the activities and techniques within the Service Strategy stage, but not the detail of each of the supporting processes.

Structure

The course will consist of formal lecturing, group discussions, in-course assignments, and a practice examination paper. Days one to three will consist of detailed learning activities with evening assignments.  The live exam will take place at the end of Day 3.

Pre-Requisites

Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (the V3 Foundation or V2 Foundation plus Bridge Certificate).

Candidates should bring their certificate(s) with them to complete the registration process on the first day of the course.

Course Content

Topics

Introduction to service strategy

  • Full understanding of service strategy terms and core concepts.
  • The purpose, goals, scope  and objectives of service strategy
  • The value to the business
  • The context of service strategy in relation to all other lifecycle stages.

 Service strategy principles

  • The ability to decide on a service strategy
  • How to define services, create value and leverage the combined use of utility and warranty
  • How to use service economics and sourcing strategies when meeting business outcomes.

Service strategy processes

  • The management level concepts for the five service strategy processes and how they flow and integrate with the lifecycle
  • The purpose, scope and objectives of each service strategy process and how they link to value for the business.

Governance

  • The ability to analyse IT governance and use it to set strategy by leveraging governance framework and bodies.

Organizing for service strategy

  • The ability to create an organizational design using the relevant development and departmental methods.

Technology considerations

  • Understand the relevance and opportunities for service automation and the importance and application of technology interfaces across the lifecycle.

Implementing service strategy

  • Develop implementation strategies that follow a lifecycle approach (e.g. design, transition, operation and improvement, programmes).

Challenges, critical success factors and risks

  • The ability to provide insight and guidance for strategic challenges, risks and critical success factors.
  • Accredited ITIL® training is provided by Sysop Ltd, accredited by PeopleCert. 

Manchester - Heywood

Description:

The Training Centre at Byron House, Heywood, Lancs has recently been refurbished to a very high standard and features state of the art training facilities.

Every training room is equipped with both air conditioning and forced fresh air systems – contributing to your comfort and alertness - significantly improving your ability to absorb and retain your training. FREE hot and cold drinks are available all day and you will be offered a freshly prepared, hot lunchtime meal served in our continental style student lounge - such a refreshing change from the ubiquitous hotel buffet!

Librarian Room                                     Byron House Liberator Lounge    

 

 

Location:

Byron House
Green Lane
Heywood
Lancs
OL10 2DY

 

Directions:

Byron House is located in Heywood. It is a short distance from the M62 motorway and offers ample free and secure parking. For those preferring to travel by train, Rochdale train station is only a 10 minute taxi ride away.

From the Motorway

Leave the M62 at junction 19 and take the A6046 towards Heywood. At the second mini roundabout turn left into Coronation Avenue, and then at the T junction, turn right onto Manchester Road. Green Lane is about half a mile along this road on the right, immediately after a church. Byron House is then immediately after the level crossing on the right.

From Manchester

Follow the A664 (Rochdale Road) from the Rochdale side of Manchester to Middleton, and then take the A6046 (Hollin Lane) to Heywood. Once you get to junction 19 of the M62, the directions continue as for reaching us from the motorway.

The exam is taken on the final day of the course:

Format:   8 multiple choice, scenario based, gradient scored questions Duration:   90 minutes Open Book:   No Pass Mark:   28/40 or 70%

Successful candidates are awarded 3 ITIL Credits which contribute towards achievement of ITIL Expert

 

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