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ITIL Inter - Service Strategy

Course Details

Name ITIL Inter - Service Strategy
DescriptionThe ITIL Lifecycle Certificate in Service Strategy Course is one of the five modules that fit into the lifecycle stream for ITIL Version 3 certification. The course is intended to provide the holders of the ITIL Foundation certificate in IT Service Management with a practical level of proficiency in the management of the Service Strategy stage of the Service Lifecycle and to test and validate this knowledge in the associated exam and certification.   The Course Profile The course comprises of lecture sessions, facilitated assignments and exercises and a practice examination. This is a 3 Day Course which includes a 90 minute examination of 8 multiple choice, gradient scored questions with a pass mark of 70% (28/40)
URL
Location:
Manchester
Start Date:
Working Days:
Price:
£749.00 +vat
Availability:
Exam:
Residential:
Course ID:
485964

Overview

The ITIL® Lifecycle Certificate in Service Strategy Course is one of the five modules that fit into the lifecycle stream for ITIL® certification. The course is intended to provide the holders of the ITIL® Foundation certificate in IT Service Management with a practical level of proficiency in the management of the Service Strategy stage of the Service Lifecycle and to test and validate this knowledge in the associated exam and certification.

The ITIL® Framework is a source of good practice in service management. ITIL® is used by organisations world-wide to establish and improve capabilities in service management. Service Management is a set of specialised organisational capabilities for providing value to customers in the form of services. The capabilities take the form of functions and processes for managing services over a lifecycle, with specialisations in strategy, design, transition, operation, and continual improvement. The capabilities represent a service organisation's capacity, competency, and confidence for action. The act of transforming resources into valuable services is at the core of service management. Without these capabilities, a service organisation is merely a bundle of resources that by itself has relatively low intrinsic value for customers.

Target Audience:

  •   IT professionals working in roles associated with strategic planning.
  •   Individuals in leadership roles that are engaged in managing and coordinating activities within the Service Lifecycle and who are responsible for integrating these activities into a strategic framework.
  •   Individuals who have attained the ITIL Foundation certificate in Service Management, and who wish to advance to higher level ITIL certifications.
  •   Individuals who require a practical understanding of the Service Strategy processes and how they may be used to enhance the quality of IT service within an organisation.

What's included with this course?

  • Pre-Course Reading
  • Exam
  • Key Learning Points

Pre-Requisites

You will receive electronic pre-course reading. Delegates should spend a minimum half an hour reviewing the document and are encouraged to explore all of the links provided for further reading. Success on the course will be enhanced by candidates spending at least 12 hours on reviewing their ITIL Foundation material prior to attending one of the ITIL Intermediate courses.

Possesion of one of the following is mandatory. Proof of prerequisites MUST be produced on the day of the exam to the trainer.

  •   ITIL v3 or 2011 Foundation
  •   ITIL v2 Foundation and v2/v3 Foundation Bridge.

Acceptable forms of prerequisite confirmation are as follows:

  •   A copy of the candidates examination certificate
  •   Confirmed entry in the AXELOS Successful Candidate Register. You will need to provide the full SCR number (registration/candidate number located on your certificate).

Delegates without evidence of the prerequisites will NOT be permitted to sit the exam.

Course Content

Delegates will gain competencies in the following elements of Service Strategy:

  •   Introduction to service strategy
  •   Service strategy principles
  •   Service strategy processes
  •   Strategy Management for IT Services
  •   Service Portfolio Management
  •   Demand Management
  •   Financial Management for IT Services
  •   Business Relationship Management
  •   Governance
  •   Organizing for service strategy
  •   Technology considerations
  •   Implementing service strategy
  •   Challenges, critical success factors and risks

Manchester Oxford Street

Description:

Image result for St James Buildings, Oxford Road, Manchester, M1 6FQ

St James' is widely regarded as one of the finest period properties in the city, with its handsome Portland stone frontage on Oxford Street and an abundance of classical period features including original marble foors, plastered ceilings and detailed staircases; all without sacrificing the facilities you would expect from a modern office.

Oxford Street itself offers an array of lunchtime and evening eateries, as well as bars, newsagents, and a selection of supermarkets and coffee shops. The selection of quality retailers on the ground floor of St James' itself includes a florist, coffee shops, restaurants and hairdressers.


Location:

8th Floor
St James Buildings
61-95 Oxford Street
Manchester
M1 6FQ

 

Directions:

Train station

Manchester Oxford Road - 200m

Manchester Piccadilly - 900m

Course Material

Please ensure you bring a device such as a mobile phone, tablet or laptop to be able to load your course material on to as you may need this for use in the evenings.

Please be aware, this course also provides 21 Hours of Contact Education/Professional Development Units towards PMI PMP certification/re-certification.

Examinations

The exam is gradient, scenario based multi-choice. There are 8 questions to be completed in 90 minutes. Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks. The pass mark is 28 marks from 40 (70%).

Proof of identification:

If taking an exam, candidates are required to provide Photo ID with a valid signature e.g. driving license, passport or named work ID badges prior to sitting their exam. Failure to produce this ID will result in their exam results being withheld until proof of ID is provided. Please note that if proof is not provided within 40 days, candidate's exam results will be null and void and a re-sit would be required.

Reasonable Adjustments Policy

The exam provider allows additional time for candidates who have a disability or whose native language differs to that of the examination paper. At least two weeks' notice will be required for processing this request. Delegates failing to advise us and provide evidence when requested, may not be allowed the additional support offered via the policy.

ITIL® is a registered trade mark of AXELOS

Accredited ITIL® training is provided by QA Limited, accredited by PeopleCert. 

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