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ITIL Inter - Service Strategy

Course Details

Name ITIL Inter - Service Strategy
Description
URL
Location:
London - Central
Start Date:
Working Days:
Price:
£886.00 +vat
Availability:
Exam:
Residential:
Course ID:
474900

Overview

Learn to plan, implement, and optimise ITIL Service Strategy processes that align with your organisational strategy in this ITIL Service Lifecycle training course. This three-day course provides you with the foundational knowledge needed to pass the ITIL Intermediate Service Strategy certification exam, and three credits towards your ITIL Expert certification.

 

Bundle Offer   ITIL Expert Bundles from £1,995 - More Details

 

Learning Objectives

You Will Learn How To

  • Prepare for and pass the ITIL Service Strategy (SS) exam
  • Analyse principles, techniques, and relationships to create SS
  • Identify the purpose, scope, and objective of each SS process
  • Assess IT governance to set strategy, and leverage governance frameworks and bodies
  • Determine IT application opportunities

Pre-Requisites

Requirements

  • Must hold the ITIL Foundation Certificate

Recommended Experience

  • Basic IT literacy and around two years of IT experience

Course Content

Course Outline

Introduction to ITIL Intermediate Service Strategy (SS)

Core concepts

  • Purpose and objectives of service strategy 
  • Scope of service strategy and value to business

Service strategy and the overall ITIL lifecycle

  • Strategy concepts and practices
  • The context of service strategy in relation to design, transition, operation and continual service improvement
  • Exploring strategic perspectives, plans and positions

ITIL Service Strategy Principles

Deciding on service strategy

  • Defining services
  • Basic approach to deciding a strategy

Utilising the four Ps of service strategy

  • Perspective
  • Position
  • Plan
  • Pattern

Strategy and opposing dynamics

  • Leveraging the combined use of utility and warranty
  • Defining and creating value
  • Assets: customer, service and strategic
  • Choosing service providers

Meeting business outcomes

  • Outperforming competitors
  • Service economics and sourcing strategies
  • Strategy inputs and outputs within the service lifecycle

Service Strategy Processes

Creating effective service strategies

  • Integrating the five service strategy processes
  • Creating value for the business
  • Strategy execution

Strategy and financial management for IT services

  • Purpose and objectives
  • Describing the process activities

Service portfolio management

  • Identifying process activities, methods and techniques
  • Applying value to business

Demand management

  • Strategies for demand management 
  • Profiling, segmentation and service packaging strategies 
  • Demand and customer outcomes

Business relationship management

  • Distinguishing triggers, inputs, outputs and interferences
  • Critical success factors and key performance indicators
  • Challenges and risks

Analysing IT Governance

What is IT governance?

  • How strategy relates to governance
  • Setting strategy
  • Leveraging governance frameworks and bodies to set strategy

Implementing governance

  • Evaluate, direct, monitor
  • Producing a governance framework
  • Distinguishing governance bodies

Technology Considerations

Organising for service strategy

  • Identifying organisational development
  • Applying organisational departmentalisation
  • Deciding organisational design

Technology and service strategy

  • Automating service
  • Analysing and producing service interfaces

Implementing Service Strategy

  • Developing implementation strategies that follow a lifecycle approach
  • Implementation through the lifecycle
  • Following a lifecycle approach

Critical Success Factors and Risks

  • Providing insight and guidance for strategic challenges, risks and critical success factors
  • Determining the viability of strategic positions and plans
  • Challenges, benefits and risks
  • Types of risks and high-level approaches for mitigating risk
  • Accredited ITIL® training is provided by Learning Tree International FR, accredited by PeopleCert. 

London - Euston

Description:

This venue, based in Central London, has over 30 fully-equipped classrooms. The classrooms are spread across four floors of Euston House and there are coffee lounges on each floor. 

Registration takes place in the Reception Area on the ground floor and the nearest tube stations are Euston and Euston Square.

Location:

Euston House
24 Eversholt Street
London
NW1 1AD

 

Directions:

From Euston Station
(Northern and Victoria Lines)

Exit into Euston Railway Station. Leave the station through the main doors and turn left immediately. Walk along to stairs leading down to Eversholt Street. Cross the road to Euston House.

For the latest travel information, please visit www.tfl.gov.uk

From Euston Square Underground Station

(Circle, Metropolitan, Hammersmith and City Lines)

Take the exit marked Euston Road (North) and Railway Station. Turn left at the top of the stairs onto Euston Road. Walk past two sets of traffic lights and Euston Railway Station. On the third set of traffic lights turn left into Euston Square. This becomes Eversholt Street. Euston House is on the right past The Royal George Pub.

Parking


All London car parks charge typical city rates.  The closest is the NCP car park at Euston Railway Station.


  • Before your event, you will be sent a Pre-Course Study Guide and the Key Element Guide ITIL Service Strategy, which you should read as part of the 21 hours of personal study
  • You should acquire and read the ITIL Service Strategy core publication, focusing on Chapter 2, and review your ITIL Foundation course materials
  • To prepare you for the exam, homework and study assignments will be provided each night of the course

Exam Information

  • The ITIL Service Strategy exam can be taken on the last day of the course (in-class), or any time after the course is completed via an online proctored exam with PeopleCert.
  • Achieving the ITIL Intermediate Qualification: Service Strategy certificate provides three credits toward your ITIL Expert certification

This course is approved by PMI® for 19 professional development units (PDUs).

Business & Strategic : 19 PDUs

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