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ITIL Inter - Release, Control & Validation

The ITIL Release, Control & Validation (RCV) course is one of the four modules that make up the ITIL Intermediate "capability stream".

Successful completion of the course and exam provides delegates with a Certificate in its own right and 4 ITIL credits towards the ITIL Expert qualification.

The RCV certificate is intended to enable the holders of the ITIL Foundation certificate in IT Service Management to acquire the skills needed to begin the practical application of the concepts, covered by this course, in support of the Service Management lifecycle.

The Release, Control and Validation course provides in-depth practical advice and guidance on process structure, roles, functions and activities that will enable role focused capability and competency in relation to:

- Change management
- Service asset and configuration management
- Service validation and testing
- Release and deployment management
- Request fulfilment
- Change evaluation
- Knowledge management

The main focus of the course is covered by the Service Transition volume of the IT Infrastructure Library.

The course is comprised of lecture sessions, facilitated assignments and exercises and a practice examination.

Target Audience

The program is targeted at IT Professionals, Business Managers and Business Process Owners.

It is particularly suited to operational staff involved in Change Management, Service Asset Management, and Request Fulfilment to enhance their role-based capabilities.

 

Bundle Offer   ITIL Expert Bundles from £1,995 - More Details

 

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Learning Objectives

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

• Service Management as a Practice
• Processes across the Service Lifecycle pertaining to the capability of Release, Control and Validation management
• Change management as a capability to realise successful service transition
• Service validation and testing as a capability to assure the integrity and the quality of service transition
• Service asset and configuration management as a capability to monitor the state of service transition
• Knowledge management as part of enhancing the on-going management decision support and service delivery capability
• Service request fulfilment and evaluation to assure meeting committed service level performance
• Release Control and Validation process roles and responsibilities
• Technology and Implementation Considerations
• Challenges, Critical Success Factors and risks

 

Achievement of the ITIL Expert Release, Control & Validation Certificate.

Pre-Requisites

ITIL Foundation Certificate in IT Service Management (V3 or 2011 versions)

Basic IT literacy and 2 years' IT experience are recommended.

Success on the course will be enhanced by candidates spending at least 12 hours reviewing their ITIL Foundation material prior to attending one of the ITIL Intermediate 'capability' courses

Course Content

Change management
The knowledge, interpretation and analysis of change management principles, techniques and relationships
The end-to-end process flow for change management, including its policies, design strategy, concepts, and activities
The metrics that would be used to support change management within RCV practices
The benefits and business value from change management and the challenges and risks to be managed

Service asset and configuration management (SACM)
The knowledge, interpretation and analysis of service asset and configuration management principles, techniques and relationships
The end-to-end process flow for service asset and configuration management
The metrics that would be used to support service asset and configuration management within RCV practices
The benefits and business value from service asset and configuration management and the challenges and risks to be managed

Service validation and testing (SVT)
The knowledge, interpretation and analysis of service validation and testing principles, techniques and relationships
The end-to-end process flow for the SVT process, including its policies, concepts, activities and interfaces
Test modelling techniques and testing concepts (eg stakeholder requirements, test conditions, environments, data)
The metrics that would be used to support service validation and testing within RCV practices
The benefits and business value from SVT and the challenges and risks to be managed

Release and deployment management (RDM)
The knowledge, interpretation and analysis of service validation and testing principles, techniques and relationships
The end-to-end process flow for release and deployment management, including its policies, concepts, phases, activities and interfaces
Release and deployment models and related activities (eg design, planning, build, pilots, test, transfer, deployment, retirement)
The metrics that would be used to support release and deployment management within RCV practices
The benefits and business value from release and deployment management

Request fulfilment
The knowledge, interpretation and analysis of request fulfilment principles, techniques and relationships
The end-to-end process flow for request fulfilment, including its policies, concepts, activities, and interfaces
Request fulfilment models and related activities (eg effectiveness of designs, changes, performance)
The metrics that would be used to support request fulfilment within RCV practices
The benefits and business value from request fulfilment and the challenges and risks to be managed

Change evaluation
The knowledge, interpretation and analysis of change evaluation principles, techniques and relationships
The end-to-end process flow for change evaluation, including its policies, concepts, activities, and interfaces
Perspectives and considerations for evaluating the effectiveness of a service change
The metrics that would be used to support change evaluation within RCV practices
The benefits and business value from change evaluation and the challenges and risks to be managed

Knowledge management (KM)
The knowledge, interpretation and analysis of knowledge management principles, techniques and relationships
The end-to-end process flow for knowledge management, including its policies, concepts, activities and interfaces
Related concepts (eg data-information-knowledge-wisdom) and how these activities help to ensure knowledge transfer 
The benefits and business value from knowledge management and the challenges and risks to be managed

Release, control and validation roles and responsibilities
The knowledge, interpretation and analysis of RCV roles
Generic roles that support service transition and the RCV processes
The roles and responsibilities related to transition planning and support, change management, service asset and configuration management
Where and how these are used and how they fit within the context of service transition.

Technology and Implementation Considerations
The technology requirements for effective RCV (eg service asset and configuration management)
The need and benefits of tools that support service transition
Implementing RCV processes in the context of planning and managing change, service operation, and project management
Staff considerations.

Exams & Certification

ITIL Capability Certificate in Release, Control & Validation

The exam is taken on the final day of the course:

Format:   8 multiple choice, scenario based, gradient scored questions
Duration:   90 minutes
Open Book:   No
Pass Mark:   28/40 or 70%

Successful candidates are awarded 4 ITIL Credits which contribute towards achievement of ITIL Expert

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Online Courses

You may prefer an online course if you are looking for a flexible and cost-effective solution. Online courses allow you to study at your own pace, at a time that suits you.

We have the following eLearning options available:

Virtual Classroom

Virtual classrooms provide all the benefits of attending a classroom course without the need to arrange travel and accomodation. Please note that virtual courses are attended in real-time, commencing on a specified date.

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