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ITIL Inter - Planning, Protection and Optimisation

The ITIL Planning, Protection and Optimisation (PPO) course is one of the four modules that make up the ITIL Intermediate "capability stream".

Successful completion of the course and exam provides delegates with a Certificate in its own right and 4 ITIL credits towards the ITIL Expert qualification.

The PPO certificate is intended to enable the holders of the ITIL Foundation certificate in IT Service Management to acquire the skills needed to begin the practical application of the concepts, covered by this course, in support of the Service Management lifecycle.

The Planning, Protection and Optimisation Course provides in-depth practical advice and guidance on process structure, roles, functions and activities that will enable role focused capability and competency in relation to:

- Capacity Management
- Availability Management
- IT Service Continuity Management
- Information Security Management
- Demand Management

The main focus of the course is covered by the Service Design volume of the IT Infrastructure Library.

The course is comprised of lecture sessions, facilitated assignments and exercises and a practice examination.

Target Audience

The program is targeted at IT Professionals, Business Managers and Business Process Owners.

It is particularly suited to operational staff involved in Capacity Management, Availability Management, IT Service Continuity Management, Information Security Management, Demand Management, and Risk Management who wish to enhance their role-based capabilities.

 

Bundle Offer   ITIL Expert Bundles from £1,995 - More Details

 

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Learning Objectives

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

• Service Management as a Practice
• Processes across the Service Lifecycle pertaining to the practice elements within PPO
• Capacity management as a capability to realise successful service design
• Availability management as a capability to realise successful service design
• IT Service Continuity Management as a capability to support overall Business Continuity Management
• Information security management as part of the overall corporate governance framework
• Planning, Protection and Optimization roles and responsibilities
• Technology and Implementation Considerations
• Challenges, Critical Success Factors and risks

Pre-Requisites

ITIL Foundation Certificate in IT Service Management (V3 or 2011 versions)

Basic IT literacy and 2 years' IT experience are recommended.

Success on the course will be enhanced by candidates spending at least 12 hours reviewing their ITIL Foundation material prior to attending one of the ITIL Intermediate 'capability' courses

Course Content

Introduction to planning, protection and optimization
Full understanding of PPO terms and core concepts
The value to the business of PPO activities
The lifecycle within the PPO context
The purpose and objective of service design as it relates to PPO
The basic service design principles

Capacity management
The knowledge, interpretation and analysis of capacity management principles, techniques and relationships
The end-to-end process flow for capacity management, including its design strategy, components, activities, roles and operation
A measurement model and the metrics that would be used to support capacity management
The benefits and business value that can be gained from capacity management

Availability management
The knowledge, interpretation and analysis of availability management principles, techniques and relationships
The end-to-end process flow for availability management, including its design strategy, components, activities, roles and operation
The benefits and business value that can be gained from availability management
A measurement model and the metrics that would be used to support availability management
The benefits and business value that can be gained from availabilty management

IT service continuity management (ITSCM)
The knowledge, interpretation and analysis of ITSC management principles, techniques and relationships
The end-to-end process flow for ITSCM, including its design strategy, components, activities, roles and operation
The four stages of ITSCM (i.e. initiation, requirements and strategy, implementation and on-going operation)
A measurement model and the metrics used to support ITSCM
The benefits and business value that can be gained from ITSCM

Information security management
The knowledge, interpretation and analysis of information security management principles, techniques and relationships
The end-to-end process flow for security management, including its design strategy, components, activities, roles and operation
A measurement model and the metrics that would be used to support security management
The benefits and business value that can be gained from security management

Demand management
The knowledge, interpretation and analysis of demand management principles, techniques and relationships
The end-to-end process flow for demand management, including its design strategy, components, activities, roles and operation
Activity-based demand management as it relates to business and user activity patterns
The benefits and business value that can be gained from demand management in support of PPO

Planning, protection and optimization roles and responsibilities
The knowledge, interpretation and analysis of organizational roles, principles, techniques and relationships
The roles and responsibilities related to capacity, availability, ITSCM and information security

Technology and implementation considerations
The knowledge, interpretation and analysis of technology and implementation principles, techniques and relationships
Service management tools, where and how they can be used within PPO for process implementation
The types of tools that support service design as related to PPO
Alleviating challenges and risks when implementing service management technologies and designing technology architectures

Exams & Certification

ITIL Capability Certificate in Planning, Protection & Optimisation

The exam is taken on the final day of the course:

Format:   8 multiple choice, scenario based, gradient scored questions
Duration:   90 minutes
Open Book:   No
Pass Mark:   28/40 or 70%

Successful candidates are awarded 4 ITIL Credits which contribute towards achievement of ITIL Expert

Accredited by PeopleCert for the delivery of ITIL® training.

ITIL® is a registered trade mark of AXELOS.

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Online Courses

You may prefer an online course if you are looking for a flexible and cost-effective solution. Online courses allow you to study at your own pace, at a time that suits you.

We have the following eLearning options available:

Virtual Classroom

Virtual classrooms provide all the benefits of attending a classroom course without the need to arrange travel and accomodation. Please note that virtual courses are attended in real-time, commencing on a specified date.

Virtual Course Dates

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